System Architect - Veeva Commercial Vault CRM Application

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking a skilled System Architect for the Veeva Vault CRM Application. Responsibilities include designing and overseeing the technical architecture and ensuring compliance with regulatory standards. The ideal candidate will have over 7 years of experience with Veeva-based solutions and a strong understanding of integration patterns. Join us to shape the future of CRM solutions in a fast-paced environment.

Qualifications

• 7+ years of experience designing and implementing Veeva-based solutions.
• Deep understanding of Veeva Vault architecture, data models, and integration patterns.
• Hands-on experience with Java, APIs, and metadata management.

Responsibilities

• Lead the design and implementation of the Veeva Vault CRM solution.
• Define high-level architecture and detailed solution designs.
• Guide technical teams and developers, ensuring compliance with standards.
• Monitor and optimize system performance and reliability.

Skills

Veeva Vault architecture

Java

APIs

metadata management

DevOps tools (Azure DevOps, GIT, Jenkins, JIRA, Flosum)

Agile methodologies

regulatory compliance frameworks

communication skills

problem-solving

stakeholder management

Education

Bachelor’s or master's degree in computer science, Information Systems, or related field

Tools

Veeva Vault CRM

Azure DevOps

GIT

Jenkins

JIRA

Flosum

Job description

Position Summary

The System Architect for the Veeva Commercial Vault CRM Application is responsible for designing, implementing, and overseeing the technical architecture of the Veeva Vault CRM platform within the organization. This role ensures the solution aligns with business objectives, regulatory requirements, and industry best practices, supporting commercial, medical, and sales operations across multiple regions globally.

Key Responsibilities

• Architectural Leadership: Lead the design and implementation of the Veeva Vault CRM solution, including integrations with other enterprise systems.
• Solution Design: Define high-level architecture and detailed solution designs, balancing out‑of‑the‑box functionality with custom development and country‑specific configurations.
• Technical Oversight: Guide technical teams and developers as necessary, acting as the main technical point of contact for CRM solutions. Ensure compliance with regulatory standards.
• Integration & Migration: Develop strategies for data and content migration, integration with external systems, and ensure data integrity and quality throughout the process.
• Documentation & Best Practices: Create and maintain architectural documentation, solution blueprints, data models, integration patterns, and security controls.
• Stakeholder Engagement: Collaborate with business, IT, and vendor partners to define requirements, validate solution designs, and drive continuous improvement.
• System Health & Performance: Monitor and optimize system performance, scalability, and reliability. Conduct root cause analysis and implement improvements as needed.
• Regulatory Compliance: Ensure the solution meets all relevant SQA regulatory and compliance requirements, including data privacy and security standards.

Required Qualifications

• Bachelor’s or master’s degree in computer science, Information Systems, or related field.
• 7+ years of experience designing and implementing Veeva-based solutions, including Veeva Vault CRM, in multi‑country/multi‑org environments.
• Deep understanding of Veeva Vault architecture, data models, and integration patterns.
• Hands‑on experience with Java, APIs, and metadata management.
• Experience with regulatory compliance frameworks.
• Strong communication, problem‑solving, and stakeholder management skills.
• Familiarity with DevOps tools (Azure DevOps, GIT, Jenkins, JIRA, Flosum) and Agile methodologies.

Preferred Qualifications

• Veeva CRM Vault Certifications.
• Experience with Veeva Vault CRM and Veeva CRM as well as other Veeva modules.
• Prior experience in life sciences or pharmaceutical industry.
• Experience leading large‑scale migration and integration projects.

Core Competencies

• Strategic thinking and architectural vision.
• Technical leadership and mentoring.
• Business acumen and ability to translate requirements into technical solutions.
• Commitment to continuous learning and staying current with Veeva product releases and industry trends.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast‑changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.