System Application Support/Business Analyst

Kenanga Investment Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services company in Kuala Lumpur seeks a System Application Support/Business Analyst to support Treasury and Reporting Systems. Key responsibilities include troubleshooting application issues, coordinating testing, and ensuring adherence to compliance and security standards. The ideal candidate holds a Bachelor's degree in computer science and has 2-3 years of experience in financial institutions or related fields, with proficiency in MS SQL Server and other financial tools. This role offers the chance to work in a dynamic environment with a focus on system enhancements.

Qualifications

• Minimum 2-3 years working experience in financial institutions or related field.
• Prior experience in an IT support environment.
• Able to multi-task and stay organized in a dynamic work environment.

Responsibilities

• Troubleshoot application issues across multiple environments and platforms.
• Prepare SIT plan/cases and coordinate SIT and UAT testing.
• Plan for DR activities and coordinate resources for BCP support.

Skills

Troubleshooting application issues

Coordination of application systems

Knowledge of Windows Server Administration

Proficiency in financial markets instruments

Compliance with security measures

Education

Bachelor’s degree in computer science

Tools

MS SQL Server

BNM RENTAS

Swift

Guava

Job description

System Application Support/Business Analyst

Responsible to support the system application including fixes, updates and enhancement of Treasury and Reporting Systems including its back-end processing and integration and ensuring applications are functioning smoothly.

Job Responsibilities

Systems Application Support

• Troubleshoot application issues across multiple environments and platforms.
• Provide recommendations on the support areas for improved procedures and processes.
• Support users by providing information and assistance on system functionalities.
• Ensuring and monitoring of application functionalities & address all issues arise to vendor promptly.
• Follow up closely with vendors and system providers in resolving issues and providing solutions.
• Coordinate application system vendors deliveries on fixes, updates and SLAs.

Application Support & Compliance

• Prepare SIT plan/cases and approved by superior.
• Coordinate SIT and UAT testing with the users and ensure proper documentation and signoff before deployment to production.
• Ensure compliance of all security measures & policies in application development processes.

BCP Support

• Plan for DR activities and coordinate the resources required to support the BCP and DR exercise.
• Develop, re-assess and update the DR plan when required.
• Successful recovery of critical systems following internal and regulatory DR & BCP requirements.

Qualifications

• Bachelor’s degree in computer science.
• Minimum 2-3 years working experience in financial institutions or related field.
• Proficiency in financial markets instruments.
• Prior experience in an IT support environment with knowledge of Windows Server Administration and Treasury systems, i.e MS SQL Server, BNM RENTAS, Swift, Guava, etc.
• Able to multi-task and stay organized in a dynamic work environment.