Support Engineer

FiNEXT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial technology company in Kuala Lumpur is seeking a technical support specialist for their trading platforms. The ideal candidate will provide support, troubleshoot issues, and assist clients with configurations. Strong analytical and communication skills are essential, along with a willingness to learn about financial systems. Join a team that values continuous learning, flexibility, and a competitive benefits package.

Benefits

Continuous learning opportunities

Flexible working arrangements

Competitive salary and benefits package

Qualifications

• Basic understanding of SQL, networking, or system monitoring tools.
• Strong troubleshooting and analytical skills.
• Able to work under pressure, especially during market hours.
• Good communication and client-handling skills.
• Willingness to learn financial systems and workflows.

Responsibilities

• Provide technical support for trading platforms.
• Diagnose and troubleshoot system/application issues.
• Work with development teams to resolve incidents.
• Monitor system health and elevate critical events.
• Assist clients with configuration, user access, and system usage.

Skills

Basic understanding of SQL

Strong troubleshooting skills

Good communication skills

Able to work under pressure

Willingness to learn financial systems

Tools

System monitoring tools

Linux commands

Job description

Join Us in Building Next-Generation Trading Platforms

We are a technology company specializing in high-performance trading platforms for the financial markets. As we continue to grow, we are looking for passionate, talented individuals to join our team.

What You’ll Be Doing

• Provide technical support for trading platforms
• Diagnose and troubleshoot system/application issues
• Work with development teams to resolve incidents
• Monitor system health and elevate critical events
• Assist clients with configuration, user access, and system usage

Who We’re Looking For

• Basic understanding of SQL, networking, or system monitoring tools
• Strong troubleshooting and analytical skills
• Able to work under pressure, especially during market hours
• Good communication and client-handling skills
• Willingness to learn financial systems and workflows

Nice to Have

• Experience supporting trading or financial applications
• Familiarity with FIX Protocol, market data, or order management systems
• Exposure to Linux commands, scripts, or cloud environments
• Prior experience in a brokerage or fintech support role

Why Join Us

• Work with a talented and passionate engineering team.
• Continuous learning and upskilling opportunities.
• Flexible working arrangements and great team culture.
• Competitive salary and benefits package.

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