Support, Business Support & Operations (Dealer Operations Support)

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking an operational support professional to provide administrative assistance to its team. The role involves supporting dealers, handling inquiries, and performing data-related tasks. Candidates should possess a minimum diploma and have 1-3 years of relevant experience, preferably in business support or operations. Strong communication skills and proficiency in Microsoft Office are essential. Flexibility to work shifts and holidays is required.

Benefits

Comprehensive medical, dental, and optical benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Employee discounts for selected brands

Qualifications

• Prior experience in administrative tasks and data entry is required.
• Experience in a contact centre environment is an added advantage.
• Ability to work in a shift-based schedule.

Responsibilities

• Provide operational and administrative support to DH agents.
• Assist dealers with registration processes and handle requests.
• Respond to dealer inquiries through the Dealer Helpdesk.

Skills

Strong communication skills

Proficient in Microsoft Office

Ability to multitask

Detail-oriented

Education

Minimum Diploma in Operations Management

Job description

Support, Business Support & Operations (Dealer Operations Support)

Closing Date: 31/01/2026

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization.

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

Day-to-Day Responsibilities

Provide operational and administrative support to DH agents within the Business Support & Operations team.

Key Accountabilities

• Assist dealers and internal teams with registration processes and handle various dealer-related requests.
• Respond to dealer inquiries through the Dealer Helpdesk Contact Centre, ensuring timely and accurate support.
• Perform basic troubleshooting for network-related issues and escalation when necessary.
• Investigate billing matters and address customer complaints to ensure proper resolution.
• Support HR with staff line registrations for employees located outside the Klang Valley.
• Assist internal departments with test line registrations as required.

Key Experiences & Qualifications

• Prior experience in administrative tasks and data entry.
• Experience in a contact centre environment is an added advantage.
• Ability to work in a shift-based schedule.
• Willing to work on public holidays and weekends as needed.

About You

Education & Experience

Minimum Diploma in Operations Management or related field. SPM/STPM holders with relevant experience may also be considered. Preferably 1–3 years in business support, operations, admin, or customer-facing roles.

Technical Skills

Strong communication skills, proficient in Microsoft Office, and capable of handling reports, data entry, and coordination tasks accurately within set timelines.

Work Competencies

Able to multitask, work with minimal supervision, stay detail-oriented, and consistently meet deadlines in a fast-paced environment.

Personal Attributes

Team player with a positive attitude, responsible, adaptable, customer-focused, and strong in problem-solving.

Key Responsibilities

Support daily operations through documentation, data processing, reporting, enquiries handling, administrative tasks, and ensuring compliance with SOPs, PDPA, and service-level requirements, including liaising with internal and external parties.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.