Support and Project Engineer

Zennio; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading technology manufacturing company based in Kuala Lumpur is looking for a skilled professional to provide technical consultation and support for the implementation of automation solutions. You will confirm technical specifications, handle inquiries, and collaborate within a dynamic team. The ideal candidate holds an Engineering degree and has knowledge of KNX and DALI systems. The role offers a permanent contract with a fixed salary and the possibility of home office flexibility. Join the team and make a real impact!

Benefits

Fixed annual salary + variable remuneration

Permanent employment contract

Home office flexibility

Excellent work environment

Special employee discounts

Welcome package

Qualifications

• Bachelor’s Degree + Master’s in Engineering or equivalent in a technological field.
• Experience with KNX and DALI systems.
• Basic knowledge of Linux and network configurations.

Responsibilities

• Provide technical consultation and execute Zennio projects.
• Confirm and validate technical specifications with customers.
• Handle technical inquiries and resolve issues.

Skills

Project Programming

Technical Support

KNX knowledge

Knowledge in DALI

Network configuration

Basic Linux knowledge

Spanish proficiency

Education

Bachelor’s Degree + Master’s in Engineering or equivalent

Job description

Let's build the future together!

We are more than 500 professionals dedicated to the design and manufacture of KNX home automation products for homes, hotels, and buildings. Our more than 19 years of solid experience currently position us as one of the most innovative international manufacturing companies, with a presence in 120 countries around the world 🌏

Working at Zennio means working in a young, international, and high-performance technology company that offers an ideal environment for those who want to have a real impact on the growth of an organization and wish to take on challenging projects. It also means teamwork, a good atmosphere, and camaraderie!👩🏿🤝🧑🏼

In close collaboration with the project manager, you will provide technical consultation to our customers and executing projects for the implementation of Zennio solutions. This will be done according to established procedures to enhance customer satisfaction. But don’t worry, we’ll invite you to come to Spain for a couple of months to teach you everything you need to know. We’ll cover the expenses!

You will become a master in:

• Project Programming: Confirm and validate technical specifications with the customer, program and document the project to deliver a functioning and tailored solution.
• Collaboration with the Operations Team: Set up sample rooms according to customer needs to demonstrate the proposed solution effectively.
• Technical Support: Handle technical inquiries and resolve questions throughout the project/product lifecycle to ensure an optimal customer experience.
• Active Reporting: Identify project needs and report them to the project department to continuously improve products, solutions, and programming systems.
• Leading Integrations: Execute integrations with local software in collaboration with the HQ team and foster partnerships with other industry partners.
• Updating Work Procedures: Revise and optimize work procedures to facilitate the onboarding of new team members.
• Technical Consultation for the Sales Team: Support the sales team with programming possibilities to ensure the solutions offered during the sales process are feasible.
• Conducting Beta Tests: Test new products and solutions to ensure they meet customer requirements before being included in new releases.

Prerequisites:

• Bachelor’s Degree + Master’s in Engineering or an equivalent degree in a technological field (Industrial Engineer, Mechanical, Telecomunications, Electronics...).
• KNX knowledge.
• Knowledge in DALI.
• Knowledge of network configuration.
• Basic Linux knowledge.
• Spanish proficiency would be a plus.

The advantages of working at ZENNIO?

💶 Fixed annual salary + variable remuneration.

📄 Permanent employment contract.

🏡 Home office flexibility.

👩🏻🤝👨🏽 Excellent work environment where you’ll quickly collaborate not only with colleagues but also with friends.

💲 Special employee discounts: You too can live in a smart home!

🎁 Welcome package: Experience the Zennio brand from the start with our cool merchandise.