Support and Delivery Engineer

globeOSS Sdn Bhd; Shah Alam; On-site; MYR 30,000 - 50,000; Full time

Job summary

A technology solutions provider in Shah Alam, Malaysia is seeking a Technical Support Specialist. The role involves providing high-quality technical support during pre and post-solution implementation. Responsibilities include participating in project delivery phases such as installation and maintenance, along with scripting and troubleshooting in multiple programming languages. A Bachelor's degree in IT or a related field is required along with a passion for technology. Fresh graduates are encouraged to apply.

Qualifications

• 1 year’s experience in a customer-facing or customer support role.
• Strong troubleshooting and problem-solving skills.
• Some understanding of command line in UNIX/Linux.

Responsibilities

• Provide high-quality technical support during solution implementation.
• Involved in project delivery lifecycle, including hardware/software installation.
• Write and debug scripts in various programming languages.

Skills

Troubleshooting and problem-solving

Strong interpersonal skills

Leadership

Basic networking principles

Understanding of UNIX/Linux

Education

Bachelor's Degree in IT, Computer Science, Information System, or related field

Tools

Oracle

MySQL

PL/SQL

Java

Phyton

C++

Awk script

Shell script

Perl script

Job description

Overview

Responsible for providing high-quality technical support during pre and post solution implementation.

Involved in various phases of a project delivery cycle including on-site survey, hardware installation, software installation, commissioning, and maintenance.

Able to write and debug common scripts/program such as Awk script, Shell script, Java, Phyton, C++ language, and etc.

Willing to work extra hours to meet project timeline and able to work on 24 x 7 stand‑by on rotation basis.

Requirements

• Bachelor's Degree or higher in IT, Computer Science, Information System, Engineering (Computer/Telecommunications) or related field.
• 1 year’s experience in a customer‑facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment.
• Experience with systems installation, configuration and administration of routers/switches, UNIX/Linux, and Windows‑based systems.
• Demonstrated understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks).
• Fresh graduates with keen learning aptitudes and strong passion are welcome to apply.
• Possess knowledge in telecommunications technologies.
• Some understanding of UNIX/LINUX operating systems, via command line.
• Cloud computing.
• Understanding of basic networking principles.
• Good scripting knowledge (Awk script, Perl script, Shell script), C++ programming and other programming skills (Java and Phyton) would be advantageous.
• Possess database knowledge in Oracle, MySQL and PL/SQL.

Personal Attributes

• Strong interpersonal and leadership skills.
• Ability to interact professionally with all organizational levels and proactively elevate issues to appropriate levels of management in the organization.