Subscription Care Manager

LG Electronics (M) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electronics company is seeking a dedicated Subscription Care Manager in Kuala Lumpur to lead the team and ensure excellent service delivery in the Subscription business. The ideal candidate will have a Bachelor's Degree and at least 5 years of customer service experience. Responsibilities include managing service delivery, ensuring customer satisfaction, and developing policies. This role offers a dynamic environment with opportunities for growth.

Qualifications

• Minimum 5 years of customer service experience.
• Knowledge in after sales service operations.
• Ability to lead and motivate teams.

Responsibilities

• Ensure successful delivery, installation, maintenance, and repair of products.
• Manage customer satisfaction and operations center financials.
• Develop and review policies and SOPs.

Skills

Leadership

Time management

Multi-tasking

Analytical skills

Communication skills

Education

Bachelor’s Degree

Job description

We are seeking a dedicated Subscription Care Manager to lead our team and ensure excellent service delivery across our Subscription business. The role requires ability to multi-task with many activities occurring simultaneously, which requires excellent leadership, time management and prioritization skills.

Key Responsibility

• To plan out the activities in order to ensures the successful of delivery, installation , maintenance and repair of our products, meeting service level agreements (SLAs) and quality standards
• Responsible for all aspects of operations service delivery to include customer satisfaction, people management, facilities management, vendor management and operations center financials
• To establish good relationships with vendors and any service providers in order to ensure high degree of support
• Develop and review policies and Standard Operating Procedures (SOP) in accordance to company requirements / operational needs
• Monitor and evaluate the performance of all service personnel to ensure high-quality workmanship and service standards
• Provide regular and accurate management reporting
• Undertake ad-hoc tasks or projects assigned by senior management

MINIMUM COMPETENCY REQUIREMENTS

• A Bachelor’s Degree with minimum 5 years of customer service experience
• Knowledge in after sales service operations
• Ability on planning, forecasting, problem-solving and analytical skills
• Ability to lead, build teams, and motivate staff
• Possess excellent knowledge of manpower planning and scheduling in a customer service environment
• Strong analytical, communication and presentation skills

Application Questions

• How many years' experience do you have as a care manager?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Care Team Leader?