Studio Operations & Member Experience Lead

FLYPROJECT; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fitness studio in Kuala Lumpur is seeking a dedicated individual to manage daily operations while ensuring excellent member service. Responsibilities include managing the desk team, conducting audits to maximize class usage, and cultivating a positive studio culture. The ideal candidate will possess strong customer service skills, problem-solving abilities, and a flexible schedule including weekends and holidays. Join our community-focused fitness environment that prioritizes exceptional service and a positive experience for all members.

Qualifications

• Must have the rights to work full-time in Malaysia.
• Must have the ability to handle a fast-paced environment.
• Must be prepared for non-traditional schedules including weekends and holidays.

Responsibilities

• Manage day-to-day operations of the studio.
• Ensure delivery of excellent member service.
• Grow club culture by building relationships with members.

Skills

Customer service experience

Ability to prioritise and multi-task

Excellent communication skills

Organisational skills

Problem-solving skills

Positive, can-do attitude

Friendly and professional etiquette

Job description

A leading fitness studio in Kuala Lumpur is seeking a dedicated individual to manage daily operations while ensuring excellent member service. Responsibilities include managing the desk team, conducting audits to maximize class usage, and cultivating a positive studio culture. The ideal candidate will possess strong customer service skills, problem-solving abilities, and a flexible schedule including weekends and holidays. Join our community-focused fitness environment that prioritizes exceptional service and a positive experience for all members.