Student Programs & Operations Coordinator

INTI International University-Malaysia; Nilai; On-site; MYR 100,000 - 150,000; Full time

Job description

Job Responsibilities:

1. Generic Accountability

1. Service Experiences:

• Provide superior service in a professional, efficient and friendly manner
• Maintain a high level of knowledge about the university’s products and services, and ensure students are provided with accurate information
• Attend to student needs in an orderly manner to ensure a positive customer experience

1. Process and Policy Adherence:

• Process requests efficiently and accurately while maintaining high service standards
• Adhere to all University policies and procedures, industry service standards and codes of conduct

1. Teamwork:

• Share knowledge and experience with other team members and provide support as needed
• Demonstrate a positive attitude, adaptability, flexibility, and punctuality.

1. Specific Accountability

Administer tasks as assigned by the Head of Faculty/Centre Operations which may include

• Prepare special and recurring faculty/centre or programme-specific reports by gathering data from various sources, compiling and formatting data
• Maintain faculty/centre or programme-specific records through retrieving, retaining, storing, compiling, coding, updating, and destroying files as appropriate.
• Prepare for, and, in collaboration with colleagues concerned, ensure the smooth running of, examination boards, including agendas, minutes, marksheets and supporting documentation
• Answer written, telephone, and in-person inquiries regarding policies, regulations and procedures
• Process all forms relating to changes in students’ circumstances/statuses
• Advise current students on programme and pastoral issues and refer on as appropriate Act as a first point of contact for students and raise issues with the appropriate dean/director and/or head of programme
• Identify complex problems of student progression, and seek advice on their resolution with dean/director or head of programme
• Liaise and work in partnership with dean/director, head of programme and/or teaching staff to identify students who are at risk and, where necessary, assist in reviewing individual study plans and developing intervention action plans for students at risk
• Arrange activities and meetings by scheduling classrooms, meeting rooms, issuing information and coordinating attendees
• Act as secretary to one or more internal meetings, arranging dates, circulating papers and taking notes
• Assist teaching staff and students on field trips, exhibitions and enrichment activities in support of the curriculum
• Assist with marketing as and when required to promote increased applications and high retention rates
• Help to develop and refine systems and processes to support the management of the faculty/centre
• Undertake other duties, as directed by head of faculty/centre operations that are commensurate with the level of the post