Student Experience & Contact Center Specialist

Wawasan Open University; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading educational institution in George Town, Malaysia, is seeking a skilled Contact Centre Coordinator. This role involves overseeing the operations of the Contact Centre, ensuring high customer satisfaction and brand consistency. Candidates should have a minimum diploma with at least 2 years of relevant experience, strong problem-solving, communication, and analytical skills, along with proficiency in English, Bahasa Malaysia, and Mandarin. Opportunities for career growth and involvement in various marketing activities come with this position.

Qualifications

• Minimum of 2 years of experience in a call centre or customer service environment.
• Good command in English, Bahasa Malaysia, and Mandarin.
• Ability to operate in a dynamic setting and as a team player.

Responsibilities

• Oversee efficient and effective operation of the Contact Centre.
• Ensure high customer satisfaction and consistent brand image.
• Engage leads through regular mailing campaigns.
• Analyze and report market demands and trends.
• Coordinate distribution of promotional materials.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Analytical skills

Customer relationship management

Education

Minimum Diploma in a related area

Tools

CRM systems

Digital applications

Job description

A leading educational institution in George Town, Malaysia, is seeking a skilled Contact Centre Coordinator. This role involves overseeing the operations of the Contact Centre, ensuring high customer satisfaction and brand consistency. Candidates should have a minimum diploma with at least 2 years of relevant experience, strong problem-solving, communication, and analytical skills, along with proficiency in English, Bahasa Malaysia, and Mandarin. Opportunities for career growth and involvement in various marketing activities come with this position.