STS Operational Governance Specialist

Merck; Petaling Jaya; Hybrid; MYR 65,000 - 85,000; Full time

Job summary

A leading global healthcare company seeks a Specialist in STS Service and Relationship Delivery to enhance operational governance processes. This role involves collaboration with global teams to drive efficiency and stakeholder satisfaction. A Bachelor's degree in finance or related fields and 2+ years of relevant experience are essential. Proficiency in SAP, Ariba, and Microsoft Office is required. The position offers hybrid work arrangements and requires strong analytical and communication skills.

Qualifications

• Minimum of 2 years experience within General Accounting or Finance Shared Services.
• Proficiency in account collections and vendor management tools.
• Excellent attention to detail and problem-solving skills.

Responsibilities

• Collaborate with STS SRD professionals for global operational governance.
• Drive improvements in the STS SRD Operational Governance Model.
• Monitor key performance metrics for service delivery.

Skills

Account Collections

Analytical Problem Solving

Customer Management

Communication

Leadership

Vendor Management

Education

Bachelor's degree in accounting, Finance, Business Administration, or related fields

Tools

SAP

Ariba

Microsoft Office Apps

Job description

Job Description

Our company’s Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery.

Specialist, STS Service and Relationship Delivery (SRD) Operational Governance will actively work with SRD Operational Governance Associate Director and Senior Specialists and ensure effective Stakeholder Management through different channels: STS Operations Calls, Trainings, Market Deep Dives.

Position will be part of a team of STS SRD Specialists located in one or more of our company's Business Services Centers (BSC) based in Czech Republic, Costa Rica, and Malaysia. They will deliver and execute STS SRD Operational Governance Processes Globally.

The work will involve supporting the markets and proposing innovative solutions for their issues, while adhering to compliance requirements and global process design. The incumbent is expected to help identify, contribute to, and support process improvement initiatives.

The work will also require applying business process analysis and efficiency in managing stakeholders. The incumbent is expected to establish and maintain strong, positive business relationships cross-divisionally, across all the Markets. Be an effective analytical person and able to communicate at all levels.

Primary responsibilities for this position include, but are not limited to, the following:

• Collaborate with STS SRD professionals, providing Operational Governance Globally
• Drive continuous improvement in the STS SRD Operational Governance Model striving for high-quality service and an efficient service delivery.
• Monitor key performance metrics and take necessary actions to improve those
• Collaborate with STS Support Global Process Owner organization to ensure consistent, high-quality delivery and consistency of defined support model
• Regular and relevant communication with internal/external customers
• Resolving issues within current process to ensure employee and supplier satisfaction
• Helps develop knowledge within the team
• Regular and relevant communication with other Source to Settle groups and Specialists
• Full alignment and collaboration with STS SRD Tier2 Support Team
• Support STS Operations calls Globally
• Help establish and maintain a training program suitable for the Markets and target the right audience through detailed data gathering and analysis
• Support Market Deep dives

Education and Experience

• Bachelor's degree in accounting, Finance, Business Administration, or related fields preferred
• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area
• Support Market Deep dives
• Understanding of STS and surrounding processes
• Excellent attention to detail, problem solving and analytical skills a must
• Effective communication and interpersonal skills
• Continuous improvement mindset
• Customer focused and results driven
• Support Market Deep dives
• Demonstrates initiative
• Effectively work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team

Technical Skills Requirements

• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required
• Organizational skills
• Written and verbal skills enabling effective communication
• Ability to operate independently and remain focused through change or uncertainty
• Customer service mind-set
• SAP and Ariba experience required
• Experience with Case Management tools

Required Skills:

Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Support, Communication, Compliance SOX, Credit Management, Financial Accounting Controls, Financial Operations, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Leadership, Management Process, Preparation of Financial Reports, Project Management, Quantitative Analytics, Vendor Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Flexible Work Arrangements:

Hybrid

Job Posting End Date:

01/14/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.