Strategic Project Manager- AI

Lenovo; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking a Strategic Project Manager to lead key AI initiatives within their Customer Engagement Center. This role is crucial for driving successful implementations that enhance customer experience and operational efficiency. Candidates should have 5+ years in strategic project management with strong skills in AI technologies, budget control, and stakeholder communication. This full-time position offers challenging projects within a robust corporate environment.

Qualifications

• 5+ years of experience in strategic project management, preferably in AI, digital transformation, or customer experience.
• Strong understanding of AI technologies and their application in customer service environments.
• Proven track record in budget control, KPI management, and ROI analysis.

Responsibilities

• Lead end-to-end planning and execution of CEC AI-related strategic projects.
• Manage cross-functional teams and stakeholders to ensure timely delivery.
• Translate strategic plans into actionable project roadmaps.
• Oversee deployment of AI solutions across CEC platforms.
• Develop and manage project budgets.
• Define and monitor key performance indicators (KPIs) to measure project impact.
• Build strong relationships with stakeholders across business units.

Skills

Strategic project management

AI technology understanding

Budget control

KPI management

Stakeholder management

Communication skills

Leadership skills

Fluency in English

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

MBA or PMP certification

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world‑changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Role Overview

Seeking a highly motivated and results‑driven Strategic Project Manager to lead and manage key AI‑related initiatives within the Customer Engagement Center (CEC). This role will be instrumental in driving the successful implementation of strategic projects that leverage AI technologies to enhance customer experience, optimize operational efficiency, and deliver measurable business value.

Key Responsibilities

• Strategic Project Management:
  • Lead end‑to‑end planning and execution of CEC AI‑related strategic projects.
  • Align project goals with business objectives and CEC transformation strategies.
  • Manage cross‑functional teams and stakeholders to ensure timely delivery.
• Implementation Execution:
  • Translate strategic plans into actionable project roadmaps.
  • Oversee deployment of AI solutions across CEC platforms and processes.
  • Ensure scalability, sustainability, and operational readiness of implemented solutions.
• Budget Resource Management:
  • Develop and manage project budgets, ensuring cost efficiency and alignment with financial targets.
  • Track and report on resource utilization and financial performance.
• Business KPI Improvement:
  • Define and monitor key performance indicators (KPIs) to measure project impact.
  • Collaborate with analytics and operations teams to drive continuous improvement.
• Cost ROI Tracking:
  • Establish frameworks for tracking cost savings and return on investment (ROI).
  • Provide regular updates to leadership on financial and strategic outcomes.
• Stakeholder Communication:
  • Build strong relationships with geo and global stakeholders across business units.
  • Facilitate clear, consistent, and proactive communication to ensure alignment and transparency.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA or PMP certification is a plus.
• 5+ years of experience in strategic project management, preferably in AI, digital transformation, or customer experience domains.
• Strong understanding of AI technologies and their application in customer service environments.
• Proven track record in budget control, KPI management, and ROI analysis.
• Excellent communication, stakeholder management, and leadership skills.
• Fluent in English.

Preferred Skills

• Experience with enterprise AI platforms and tools.
• Familiarity with agile project management methodologies.
• Ability to navigate complex organizational structures and drive change.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or basis of disability or any federal, state, or local protected class.