Strategic Program Manager — Client Delivery & Success

IDEMIA Public Security; Kuala Lumpur; On-site; MYR 246,000 - 371,000; Full time

Job summary

A global technology firm in Kuala Lumpur is seeking an experienced Program Manager to oversee customer programs and ensure successful execution throughout the contract lifecycle. The ideal candidate will manage customer relationships, lead cross-functional teams, and guarantee compliance with service-level agreements. Required qualifications include a Bachelor's degree and 5–8 years of program management experience. Strong communication skills, risk management familiarity, and budgeting expertise are essential.

Qualifications

• Minimum 5–8 years of experience in program or project management.
• Proven ability to manage complex programs involving multiple stakeholders.
• Experience with contract management and budgeting.

Responsibilities

• Manages customer relations as primary contact for IDEMIA.
• Leads program teams towards achieving objectives.
• Ensures compliance with contractual service-level agreements.

Skills

Program management

Stakeholder management

Communication skills

Risk management

Budgeting and forecasting

Education

Bachelor's degree in business, Engineering, or related field

Tools

Project Management Software

Job description

A global technology firm in Kuala Lumpur is seeking an experienced Program Manager to oversee customer programs and ensure successful execution throughout the contract lifecycle. The ideal candidate will manage customer relationships, lead cross-functional teams, and guarantee compliance with service-level agreements. Required qualifications include a Bachelor's degree and 5–8 years of program management experience. Strong communication skills, risk management familiarity, and budgeting expertise are essential.