Strategic Key Accounts Leader

Cartrack Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart mobility company is seeking a Senior Key Account Manager to build strong relationships with client decision makers in Kuala Lumpur. The role involves account management, resolving customer inquiries, and preparing reports. Candidates should possess a degree, 5 years of customer service experience, and excellent communication skills. Benefits include a salary plus commission and flexi-benefits.

Benefits

Salary + Commission scheme

Flexi-benefits

Qualifications

• Minimum 5 years customer service experience, aftersales or account management/handling existing B2B clients.
• Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.

Responsibilities

• Build strong relationships with decision makers and manage services related to Key Accounts.
• Resolve customers' enquiries or issues from all channels.
• Prepare regular reports of progress and forecasts.

Skills

Excellent communication and interpersonal skills

Tech-savvy and computer literate

Strong relationship management

Ability to upsell

Team player

Education

Diploma/Bachelor's degree in any field

Job description

A leading smart mobility company is seeking a Senior Key Account Manager to build strong relationships with client decision makers in Kuala Lumpur. The role involves account management, resolving customer inquiries, and preparing reports. Candidates should possess a degree, 5 years of customer service experience, and excellent communication skills. Benefits include a salary plus commission and flexi-benefits.