Strategic Head of Sales & Operations for Growth

Bell Ward Malaysia; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A financial education and training firm in Selangor is seeking a Head of Sales & Operations. The successful candidate will lead teams, optimize processes, and enhance service quality throughout the customer journey. With 8–10 years in B2C sales and operations, you will be hands-on and strategic, focused on achieving measurable performance and continuous improvement. This position offers an opportunity to drive significant impact in a dynamic environment.

Qualifications

• Minimum 8–10 years of experience in B2C sales and operations, preferably within education, training, or service-based industries.
• Demonstrated success in improving sales conversion and delivering high customer service standards.
• Hands-on and comfortable executing both strategy and operational detail.

Responsibilities

• Lead and develop the Sales and Operations teams to achieve growth, efficiency, and service excellence.
• Streamline operational workflows to reduce turnaround times, minimize errors, and improve process consistency.
• Collaborate closely with Marketing, Finance, and Technology to enhance processes, customer experience, and operational integration.

Skills

B2C sales and operations

Leadership

Analytical skills

Communication

CRM systems

Stakeholder management

Education

Bachelor's degree in a relevant field

Job description

A financial education and training firm in Selangor is seeking a Head of Sales & Operations. The successful candidate will lead teams, optimize processes, and enhance service quality throughout the customer journey. With 8–10 years in B2C sales and operations, you will be hands-on and strategic, focused on achieving measurable performance and continuous improvement. This position offers an opportunity to drive significant impact in a dynamic environment.