Strategic Digital Customer Success Lead

Schneider Electric North America; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global leader in energy management is seeking a Customer Success Manager based in Malaysia. This role involves being the trusted advisor for clients, ensuring they achieve business goals through digital services. The ideal candidate should have at least 7 years of experience, a Bachelor's degree in Engineering, and strong communication skills. Join a committed team to drive sustainability and digital transformation.

Benefits

Global Family Leave

Comprehensive medical coverage for employee and dependents

Worldwide Employee Stock Ownership

Qualifications

• Minimum 7 years of relevant working experience.
• Industry knowledge in electro-intensive sectors or Cloud technologies.
• Tech-savvy with a deep passion for making others successful.

Responsibilities

• Lead client relationships across the full lifecycle.
• Define and deliver success by advising clients on their digital vision.
• Drive retention and growth by managing renewals and minimizing churn.
• Deliver insights through regular performance updates and data-driven reviews.
• Build strong relationships with key stakeholders.

Skills

Customer-first mindset

Analytical thinking

Strong communication

Proficiency in Microsoft Office

Proficiency in Salesforce

Team player

Education

Bachelor’s degree in Engineering or related discipline

Job description

A global leader in energy management is seeking a Customer Success Manager based in Malaysia. This role involves being the trusted advisor for clients, ensuring they achieve business goals through digital services. The ideal candidate should have at least 7 years of experience, a Bachelor's degree in Engineering, and strong communication skills. Join a committed team to drive sustainability and digital transformation.