Strategic Customer Success Manager – Onboarding & Growth

Equinix; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Job summary

A global digital infrastructure company is looking for a Customer Success Manager in Malaysia. This role involves ensuring customers maximize the value from solutions through onboarding, proactive account management, and driving user adoption. Candidates should have strong analytical and communication skills, with experience in customer success or account management. This position offers an opportunity to shape customer outcomes and work cross-functionally in a dynamic environment.

Benefits

Career growth opportunities

Diversity and inclusion initiatives

Qualifications

• Experience in customer success or account management.
• Strong understanding of customer needs and outcomes.
• Ability to drive user adoption through tailored engagement.

Responsibilities

• Guide customers through onboarding to ensure adoption and satisfaction.
• Develop Customer Success Plans based on individual client goals.
• Proactively identify risks and drive renewals through value demonstration.

Skills

Customer relationship management

Analytical skills

Communication

Problem-solving

Proactive approach

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Business Intelligence tools

Job description

A global digital infrastructure company is looking for a Customer Success Manager in Malaysia. This role involves ensuring customers maximize the value from solutions through onboarding, proactive account management, and driving user adoption. Candidates should have strong analytical and communication skills, with experience in customer success or account management. This position offers an opportunity to shape customer outcomes and work cross-functionally in a dynamic environment.