Strategic CSM for Growth & Retention (SaaS)

Wati; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading conversational commerce platform in Kuala Lumpur seeks a Customer Success Manager to enhance client relationships and drive customer satisfaction. The role emphasizes proactive engagement and expansion opportunities, requiring over 6 years of SaaS experience and excellent communication skills. Candidates should be fluent in English with a preference for Malay, Mandarin, and Cantonese proficiency.

Benefits

Fast-paced global team

Opportunities for career growth

Qualifications

• 6+ years of experience in customer success, account management, or consulting roles in SaaS or tech companies.
• Proven track record of managing customer relationships and driving renewals.
• Highly organized with a proactive approach to customer engagement.

Responsibilities

• Own a portfolio of high-value clients and build strong relationships.
• Lead quarterly business reviews to understand client goals.
• Drive renewals by managing contract timelines.

Skills

Customer relationship management

Driving renewals

Strategic planning

Excellent communication and presentation skills

Proficiency in English

Proficiency in Malay, Mandarin, and Cantonese

Tools

CRM tools (HubSpot, Salesforce)

Job description

A leading conversational commerce platform in Kuala Lumpur seeks a Customer Success Manager to enhance client relationships and drive customer satisfaction. The role emphasizes proactive engagement and expansion opportunities, requiring over 6 years of SaaS experience and excellent communication skills. Candidates should be fluent in English with a preference for Malay, Mandarin, and Cantonese proficiency.