Strategic Business Analyst: CRM/ERP & SaaS Implementations

iZeno; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a skilled Business Analyst to engage with customers, translate needs into functional requirements, and collaborate on CRM solutions. The ideal candidate will have over 3 years of experience, strong analytical abilities, and excellent communication skills. This role involves utilizing tools like JIRA and Confluence in a dynamic consulting environment.

Qualifications

• 3+ years’ experience as a Business Analyst or Consultant in CRM, ERP, or SaaS implementations.
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Engage with customers to understand business goals, challenges, and system requirements.
• Translate business needs into clear functional requirements and user stories.
• Collaborate with solution architects and consultants to validate solutions.

Skills

Analytical skills

Problem-solving skills

Stakeholder management

Communication skills

Customer-focused

Education

Bachelor’s Degree or Diploma in Business, Information Systems, or a related field

Tools

JIRA

Confluence

Postman

Job description

A leading consulting firm in Kuala Lumpur is seeking a skilled Business Analyst to engage with customers, translate needs into functional requirements, and collaborate on CRM solutions. The ideal candidate will have over 3 years of experience, strong analytical abilities, and excellent communication skills. This role involves utilizing tools like JIRA and Confluence in a dynamic consulting environment.