Strategic AI Project Lead for Customer Experience

Lenovo; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking a Strategic Project Manager to lead key AI initiatives within their Customer Engagement Center. This role is crucial for driving successful implementations that enhance customer experience and operational efficiency. Candidates should have 5+ years in strategic project management with strong skills in AI technologies, budget control, and stakeholder communication. This full-time position offers challenging projects within a robust corporate environment.

Qualifications

• 5+ years of experience in strategic project management, preferably in AI, digital transformation, or customer experience.
• Strong understanding of AI technologies and their application in customer service environments.
• Proven track record in budget control, KPI management, and ROI analysis.

Responsibilities

• Lead end-to-end planning and execution of CEC AI-related strategic projects.
• Manage cross-functional teams and stakeholders to ensure timely delivery.
• Translate strategic plans into actionable project roadmaps.
• Oversee deployment of AI solutions across CEC platforms.
• Develop and manage project budgets.
• Define and monitor key performance indicators (KPIs) to measure project impact.
• Build strong relationships with stakeholders across business units.

Skills

Strategic project management

AI technology understanding

Budget control

KPI management

Stakeholder management

Communication skills

Leadership skills

Fluency in English

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

MBA or PMP certification

Job description

A global technology company in Kuala Lumpur is seeking a Strategic Project Manager to lead key AI initiatives within their Customer Engagement Center. This role is crucial for driving successful implementations that enhance customer experience and operational efficiency. Candidates should have 5+ years in strategic project management with strong skills in AI technologies, budget control, and stakeholder communication. This full-time position offers challenging projects within a robust corporate environment.