Strategic Account Manager - Growth & Relationships

Delivery Hero; Kota Bharu; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading delivery service provider in Kota Bharu seeks a Specialist in Account Management to enhance client relationships and drive new business opportunities. Responsibilities include managing restaurant accounts, analyzing performance metrics, and collaborating across departments. The ideal candidate has 2-3 years in client management, strong communication skills, and proficiency in tools like Salesforce and MS Office. This role offers a dynamic work environment with growth potential and various benefits.

Benefits

Free food

Health and dental insurance

Learning and development opportunities

Company events

Qualifications

• 2-3 years’ experience in client management, preferably in F&B, media, advertising, or e-commerce.
• Proven B2B sales experience is an advantage.
• Exceptional verbal and written communication skills.
• Ability to analyze large amounts of data and adapt to changes.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop strategic marketing plans for clients.
• Ensure compliance with operational standards.

Skills

Client Relationship Building

Upselling/Cross-Selling

Data Analytics

Project Management

E-Commerce

Revenue Management

Critical Thinking

Communication skills

Education

Relevant experience in a client management role (2-3 years)

Tools

Salesforce

MS Office

Job description

A leading delivery service provider in Kota Bharu seeks a Specialist in Account Management to enhance client relationships and drive new business opportunities. Responsibilities include managing restaurant accounts, analyzing performance metrics, and collaborating across departments. The ideal candidate has 2-3 years in client management, strong communication skills, and proficiency in tools like Salesforce and MS Office. This role offers a dynamic work environment with growth potential and various benefits.