Store Support Analyst

GMG SEA (MALAYSIA) SDN BHD; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail company in Kuala Lumpur seeks a Store Support Analyst to manage IT infrastructure and support new store openings. The ideal candidate will possess a diploma in computing and 3–4 years of relevant experience. Responsibilities include IT support for stores, project execution, and maintaining IT documentation. This role offers a dynamic work environment and opportunities for career growth.

Qualifications

• 3–4 years of experience in enterprise IT infrastructure roles, preferably in retail industry.
• Strong knowledge of server and network administration.
• Experience with in-store retail technology.

Responsibilities

• Provide IT infrastructure support for stores and head office.
• Coordinate IT readiness for new store openings and refitting.
• Maintain IT hardware/software inventory and documentation.

Skills

Server administration

Network administration

Problem-solving skills

Team player

Education

Diploma or degree in computing or related fields

Tools

Windows Server

SDWAN

Dynamics 365 POS

Job description

About the Company

With a diversified portfolio of leading sports brands and over 500 stores worldwide, we inspire and empower communities to live healthy, active lifestyles.

Store Support Analyst (MY) – IT Infrastructure

Responsible for the IT Infrastructure platform (Servers, Network, Workspace & Retail Tech) across stores, head office, and data centers, ensuring secure and reliable operations.

Key Responsibilities

Reporting to the Assistant Manager – IT Infra, you will be responsible for:

• IT infrastructure support for stores, head office & data center – respond to store feedback, including network connectivity, POS, time clock, handheld terminal, Wi‑Fi, and other IT equipment; resolve issues within SLA.
• Maintaining and securing infrastructure – servers, network connectivity, Wi‑Fi, data backup; conduct daily pulse checks, schedule maintenance, system patching, and security updates.
• Providing workspace support in head office – help and guide business users with IT issues.
• Managing user identity & access management – provisioning, modification, and termination of user IDs and accesses in a timely manner, complying with IT standards and procedures.

New Store Opening / Store Refitting – IT Readiness

• Coordinate with project, operation teams, and stakeholders on new store openings and store refits; manage IT equipment setup and configuration.
• Ensure network connectivity and device installation at stores follows IT standards.

IT Projects Execution

• Implement projects and initiatives with business stakeholders, IT reps, and vendors to improve IT infrastructure, expand features, and enhance security.
• Monitor project progress, resolve issues, report status updates, and manage risks and resources.
• Provide knowledge transfer documentation to field support upon project completion.

IT Administration Work

• Maintain IT hardware/software inventory across head office, stores, and data centre; provide regular reporting.
• Provide monthly summary updates on tasks and projects to supervisor.
• Maintain and update IT documentation, including architecture diagrams, tech master listings, IT procedures, and configurations.
• Collaborate with procurement, finance, and business stakeholders on IT purchase requests and goods receipt notes.

Qualifications

• Recognized diploma or degree in computing or related fields.
• 3–4 years of experience in enterprise IT infrastructure roles, preferably in retail industry.
• Strong knowledge of server administration (Windows Server, DNS, DHCP, file share, domain management).
• Strong knowledge of network administration (SDWAN, network architecture design, IP address management, firewall, DLP, load balancer, Wi‑Fi); CCNA/CCNP certification advantageous.
• Experience in in-store retail technology – POS systems, Wi‑Fi, RFID, footfall system; Dynamics 365 POS knowledge advantageous.
• Strong technical acumen, analytical & problem‑solving skills.
• Excellent team player, self‑motivated, results‑oriented.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a support analyst?
• What's the highest level of Cisco wireless certification that you have completed?
• How much notice are you required to give your current employer?