Store Supervisor - FamilyMart USM Sg Dua

QL Maxincome Sdn Bhd (FamilyMart); Seberang Perai; On-site; MYR 39,000 - 61,000; Full time

Job summary

FamilyMart Malaysia is seeking a Store Supervisor for USM Sg Dua to oversee daily operations, stock management, and staff performance in a busy retail setting.

You will ensure compliance with policies, coordinate duties, and lead the team to deliver a high standard of customer service. This role requires flexibility, shift work including weekends, and relocation as needed.

Qualifications

• Minimum SPM qualification or retail experience.
• Clear communication in Bahasa Malaysia and English.
• 1–2 years of retail or customer service experience preferred.
• Willing to work at outlets and relocate as needed.
• Able to work shifts, including weekends and public holidays.
• Own transport required.

Responsibilities

• Ensure daily store operations follow company policies and standards.
• Forecast, plan, order and stock merchandise to maintain availability.
• Manage staff to achieve objectives and promote professionalism.
• Guide and oversee store activities for orderly operations.
• Deputies to manage store in absence of Store Manager.
• Ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Communication in BM & EN

Shift work readiness

Relocation willingness

Education

SPM or equivalent

Job description

Store Supervisor - FamilyMart USM Sg Dua

Responsible to ensure daily store operations adhere to company policies and operating standards.

Forecast, plan, order and stock merchandise to ensure stocks availability at all times.

Ensures effective and economic use of staff retail operations department to achieve its objectives.

Promotes professionalism of staff in retail operation department.

To guide and ensure the system for overall store activities in good order.

Deputies to manage store in the absence of Store Manager.

To ensure store cleanliness, safety and housekeeping.

Undertakes other tasks as required by superiors.

Requirements

Possess at least an SPM qualification or have relevant retail experience.

Able to communicate clearly in both Bahasa Malaysia and English.

Preferably has 1–2 years of experience in retail or customer service.

Candidates without retail experience but with a positive working attitude are encouraged to apply.

Willing to work at retail outlets and relocate to other locations when required.

Able to work on a shift basis, including weekends and public holidays.

Possess own transport.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Store Supervisor?
• Which of the following types of qualifications do you have?
• Are you available for shift work?
• How would you rate your Bahasa Malaysia language skills?

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.