STORE SALES MANAGER (MARU)

Mynews; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent retail company in Kuala Lumpur is looking for a Store Manager to ensure daily operations are efficient and meet company standards. The ideal candidate will have 3-5 years of experience in retail or food service management, strong leadership skills, and a diploma in Retail Management. Responsibilities include supervising staff, managing cash transactions, and ensuring exceptional customer service. Candidates must be proactive and able to work shifts, weekends, and public holidays.

Qualifications

• 3-5 years of experience in retail or food service management.
• Experience in supervising staff and managing store operations.
• Ability to handle high-pressure situations and adhere to SOPs.

Responsibilities

• Ensure operations comply with company policies and maintain efficiency.
• Supervise staff, manage rosters, and conduct performance reviews.
• Handle cash transactions and manage inventory levels.
• Train staff on policies and beverage preparation.
• Monitor performance and analyze store metrics to implement improvements.

Skills

Leadership skills

Organizational skills

Communication skills

Cash management

Staff training

Education

Diploma in Retail Management or equivalent

Job description

Responsibilities

• Ensure daily operations comply with company policies, maintaining high customer service and operational efficiency.
• Supervise crew members, manage work rosters, conduct performance reviews, and provide feedback.
• Handle cash transactions, manage cash floats, reconcile drawers, and address discrepancies.
• Train staff on policies, beverage preparation, and SOPs, promoting ongoing skill enhancement.
• Deliver exceptional customer service and maintain a positive store environment.
• Actively participate in preparing coffee, beverages, and food, ensuring quality standards.
• Complete necessary paperwork and maintain accurate records for inventory, sales, and staff hours.
• Conduct stock takes, manage inventory levels, place orders, and resolve discrepancies.
• Monitor staff performance, analyze store metrics, and implement improvements.
• Work with the Operations Manager to align store operations with company goals and report challenges.
• Provide monthly updates to HQ on store performance and collaborate on solutions for issues.

Job Requirements

• Minimum of 3-5 years in a retail or food service management role, with experience in supervising staff and managing store operations.
• Strong leadership, organizational, and communication skills. Proficient in cash management, staff training, beverage and food preparation, and inventory control.
• Diploma in Retail Management or equivalent required.
• Reliable, proactive, and able to handle high-pressure situations. Demonstrates a strong commitment to customer service, team development, and adherence to SOPs.
• Work according to shifts, weekends, and public holidays.