Store Sales Associate, IOI City Mall

Crocs; Putrajaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Crocs in Malaysia is seeking a Sales Associate to deliver exceptional service and support in-store operations. You will educate customers about products, assist with promotions, handle POS transactions, and contribute to sales goals within a fast-paced retail environment.

The role requires 18+, SPM/O Level or higher, 1–2 years retail experience, fluency in English, and flexibility for rotating shifts including weekends and public holidays.

Qualifications

• 18 years or older.
• SPM / O Level or above.
• 1–2 years working experience in retail preferred.
• Fluent in English; other languages a plus.
• Flexible to rotate shifts including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency and ability to operate POS systems.

Responsibilities

• Deliver outstanding service to consumers using Crocs service standards.
• Contribute to a positive team environment and share ideas and concerns.
• Learn and assist in multiple store departments including customer service, product knowledge, display, and stock room management.
• Support daily retail operations: POS management, stock replenishment, pricing, promotions, loyalty programs, and store cleanliness.

Skills

Customer service

Team collaboration

Flexibility

Retail operations

Education

SPM / O Level

Tools

POS system

Microsoft Word

Excel

Job description

Job Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry's finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail