Store Manager (Sunway Pyramid)

UA Sports Malaysia Sdn. Bhd.; Subang Jaya; On-site; MYR 50,000 - 75,000; Full time

Job summary

A leading sports retail company is seeking an experienced Store Manager in Subang Jaya, Malaysia. The role involves establishing strategic plans, managing store operations, and leading a dynamic team. The ideal candidate should have over 5 years of experience in retail management and a strong sales orientation. This position offers an opportunity to work in a high-paced environment with a focus on customer service and team development.

Qualifications

• 5+ years of experience in retail store management, ideally in a premium international or sports brand.
• Strong understanding of store operations, including visual merchandising, stockroom, risk management, and safety.
• Ability to manage multi-tasking in a fast-paced environment.

Responsibilities

• Establish a strategic plan to achieve sales and key performance indicators.
• Drive performance through consumer service and inventory control.
• Lead day-to-day store merchandising to meet brand standards.

Skills

Retail store management

Sales-oriented

Communication skills

Team building

Time management

Interpersonal skills

Education

SPM/STPM/Diploma in any field

Tools

Retail POS register systems

Job description

Store Manager Responsibilities

• Establish and execute a strategic plan to achieve planned sales and key performance indicators.
• Analyze reporting and daily sales trends to make real‑time strategic business decisions and drive results.
• Drive performance through consumer service, human resources, inventory control, and store appearance.
• Act as the leader on duty and consistently model the brand’s service standards and selling behaviors.
• Build loyalty through in‑store experience, using data capture, endless aisle, and other omni‑channel solutions.
• Direct the handling of merchandise, shipment receipt, processing, floor sets, markdown and replenishment.
• Oversee and ensure efficiency of all daily operational procedures.
• Complete store audit compliance and shrink results aligning with loss prevention standards.
• Manage payroll and schedule adjustments to maximize productivity and achieve payroll and sales targets.
• Lead visual directives including planning, scheduling, and executing within allotted timeframe.
• Lead day‑to‑day store merchandising by ensuring the team understands and meets Under Armour brand standards and sell‑through adjustments.
• Perform level‑sets and make sure the store is replenished by pushing all goods to the floor.
• Maintain a safe environment of neat, clean and organized sales floor, cash wrap and fitting room.
• Motivate and inspire the team through Under Armour’s Core Competencies and I WILL behaviors.
• Communicate expectations for achieving brand, performance, and behavior standards.
• Build relationships with teammates, peers and supervisors to lead positive change.
• Effectively communicate with the management team to align and help drive business strategy.
• Proactively seek personal learning and development opportunities to build leadership skill set.
• Train and develop team on business acumen to drive business performance.
• Recruit, hire, develop and retain high‑performing teammates.
• Develop succession plans creating career paths for teammates including encouraging internal opportunities.
• Collaborate with the Senior Store Manager/Retail Area Manager to resolve teammate challenges.
• Provide performance insights to teammates through ongoing feedback and formal reviews.
• Manage store census, seasonal hiring and turnover, network, recruit, and interview based on assessments.
• Drive teammate engagement by recognizing and rewarding teammates for outstanding performance.

Candidate Requirements

• Must possess at least a SPM/STPM/Diploma in any field.
• 5+ years of experience in retail store management; ideally in a premium international or sports brand.
• Strong understanding of store operations, including visual merchandising, stockroom, risk management and safety.
• Sales‑oriented with excellent communication skills.
• Good working attitude, sense of responsibility, punctuality.
• Ability to build cohesive teams.
• Advanced interpersonal skills and robust time‑management abilities.
• Ability to multi‑task in a fast‑paced environment.
• Familiarity with various retail POS register systems.
• Ability to set challenging standards, develop strong partnerships and lead others to action.
• Flexible to work a schedule that meets business needs, including public holidays and weekends.
• Proficiency in local dialects an advantage.