Store Manager

MAP ACTIVE MALAYSIA SDN. BHD.; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent retail company is looking for a Store Manager or Assistant Store Manager in Selangor, Malaysia. The role involves overseeing store operations, driving sales through exceptional customer service, and leading the team to achieve performance goals. Candidates should have at least 3 years of relevant customer-facing experience and possess strong leadership and communication skills. This position requires hands-on involvement, motivated individuals who thrive in fast-paced environments, and commitment to delivering an elevated customer experience.

Qualifications

• At least 3 years of experience in a customer-facing sales role.
• Ability to engage customers enthusiastically and confidently.
• Strong cognitive skills for decision-making and problem analysis.

Responsibilities

• Manage store operations and customer service efficiently.
• Drive sales by adhering to company service standards.
• Lead and train team members to deliver optimal performance.

Skills

Leadership

Customer engagement

Sales performance

Communication

Mathematical skills

Job description

Overview

MAP Active Malaysia are looking for a Store Manager / Assistant Store Manager based in multiple locations as follow:

• Foot Locker IOI City Mall
• Foot Locker Aeon Nilai

Responsible to the operational management of the store including workforce management, customer service, sales performance, expense management and achieving divisional Omni Channel targets. Actively communicate and interacts with the respective District Manager and Head Office team on matters including employee relations, logistics, product management, and marketing / visual merchandising campaigns.

Customer Service / Sales

• Drives Sales through 100% execution of the company’s 'Customer Service Standards' and the 'Customer First Selling Behaviours' program.
• Assists in ensuring that all team members are trained and are using the 'Customer First Selling Behaviours' to deliver sales goals.
• Delivers sales goals according to the company standards and strategic plan.
• Creates a warm and friendly shopping environment.
• Uses selling techniques, as specified within our Selling Behaviours, with each customer to maximize sales.
• Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.

Store Operations

• Prioritizes tasks; accomplishes tasks in a timely and accurate manner.
• Processes customer purchases quickly and accurately at the POS (point of sale) register.
• Assists in the recruiting and hiring of the best candidates available for hire.
• Understands and can execute all Visual Merchandising programs 100% and on a timely basis.
• Ensures that all team members have received Health & Safety training.
• Ensures all weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per H&S guidelines and is documented.
• Assists in maintaining proper store appearance and standards by cleaning, vacuuming, and straightening merchandise consistently. Additionally, assists in backroom maintenance.
• Participates in receipt and placement of merchandise.

Interpersonal Skills / People Development

• Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.
• Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material.
• Evaluates individual team members needs and adapts coaching style to ensure their development.
• Leads by example, demonstrating ethical and trustworthy behavior.
• Speaks clearly to customers and team members, adapting communication style to the situation and people involved.
• Motivates team through a positive and energized atmosphere in store.

Leadership

• Coach and provide feedback to team members to develop their skills
• Communicate in an open and candid manner and explain the “WHY” behind initiatives
• Empower others by delegating tasks and influencing others to accomplish goals
• Inspire others to do their work with willingness and enthusiasm
• Promote team work by encouraging collaborative working relationships
• Model professionalism and the company’s core values; set the example for others to follow

Requirements

• Demonstrated leadership ability in similar position with at least 3 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one\'s enthusiasm from interacting with customers and athletic products
• Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labour regulations.
• Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 – 14 kilos.
• Working rapidly, especially during peak sales periods to ensure all customers are being serviced properly and store operations are being completed in a timely manner.
• Ability to communicate with customers and other associates, in person or by phone or email.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• Initiates completion of tasks or activities without necessary supervision