Store Manager, One Utama

Crocs; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Crocs in Petaling Jaya seeks an experienced Store Manager to lead daily operations, drive sales, and ensure exceptional customer service. You will manage a team, optimize inventory and visual presentation, and uphold Crocs values in a fast-paced retail setting.

The role requires strong leadership, excellent communication, and a track record of achieving performance targets while fostering an inclusive work environment.

Qualifications

• Minimum 5 years of total retail experience, with prior store manager exposure.
• Strong leadership and people management skills.
• Excellent communication and customer service mindset.

Responsibilities

• Deliver outstanding service and drive store performance using KPIs.
• Lead the store team in sales, service, and inventory control.
• Apply analytics to identify opportunities and guide decisions.
• Oversee visual presentation, product flow, and replenishment.
• Foster inclusive, engaging environment and internal growth.
• Coordinate daily activities and ensure timely follow-ups.

Skills

Store management

Leadership

Customer service

Communication

Team collaboration

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

POS System

Microsoft Word

PowerPoint

Excel

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.