Store Manager (One Utama)

Love; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading fashion retailer in Petaling Jaya is looking for a retail store manager to lead a dynamic team at One Utama Mall. The role requires a minimum of 3 years of experience in retail and a passion for customer service excellence. Candidates should possess strong leadership and communication skills to drive sales and enhance the customer experience. Join a workplace that values growth, creativity, and individuality, offering attractive benefits including commissions and career progression.

Benefits

Attractive monthly commissions

Staff Discounts

Full corporate insurance

Birthday Leave

Clothing Allowance

Uniform Sponsorship

Qualifications

• 3+ years of relevant work experience, preferably in fashion/retail.
• Proficient in spoken/written English and Malay/Chinese.
• Able to inspire and influence team members.

Responsibilities

• Supervise and lead a retail store team.
• Manage customer care and sales performance.
• Optimize visual merchandising and store operations.

Skills

Retail store management

Inventory management

Customer-centric

Strong communication

Problem-solving

Education

Minimum SPM/Diploma in Retail Management/Fashion

Job description

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world.

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance: We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!
• Growth that’s real: We are known to be incredibly dynamic and fast‑paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core: If you’re looking for a no‑corporate‑BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

You will be responsible for supervising a Love, Bonito retail store based in One Utama Mall and play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.

Main responsibilities

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full‑time and part‑time retail associates
• Inspire and motivate the retail team to work towards a collective goal
• Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
• Develop strategies to enhance the store customer experience and drive sales performance
• Constantly motivate and enable team to provide a top‑notch and considerate service to all customers through training and mentoring
• Develop, improve and optimise retail processes to improve productivity and store operations
• Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
• Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Oversee general store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimise displays in‑store
• Conduct Stock Taking exercises at several intervals in the year, or as and when required.
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Conduct weekly business reviews to expand our customer base, increase store traffic and optimise profitability
• Handle all issues that arise from staff or customers (complaints, grievances etc).

KPIs

• Retail Sales/Revenue Growth/Productivity
• Customer Service Excellence
• Store Operations/Visual Merchandising Excellence
• Inventory Management KPIs
• Store staff retention rate

You should have / be

• A passion and genuine interest in fashion and retail.
• Superb retail store management, inventory management, multitasking and execution abilities.
• Customer‑centric and people‑oriented, able to handle customers and retail staff issues well.
• Ability to drive sales and strong conversion rate, with good knowledge of products, what works in‑store and excellent visual merchandising skills.
• An ability to think /work systematically, with impeccable judgment and discretion.
• Strong problem‑solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost‑efficient.
• A self‑starter, proactive and hands‑on approach with "Can do" attitude!
• Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
• A fun, positive and charismatic personality.

Hours

• Full‑time: 44 hours per week, 5 days work a week, morning and/or afternoon shifts
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 3+ years of relevant work experience preferably in fashion / retail company.
• Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
• Strong leadership skills, effective communicator and an influential team player.
• Proactive, results‑oriented and able to work with minimum supervision.

• Attractive monthly commissions
• Staff Discounts
• Full corporate insurance
• Employee‑led recognition platform via Praisepal
• Fast‑track career progression!
• Birthday Leave
• Clothing Allowance
• Uniform Sponsorship