Store Manager, Lalaport

Crocs, Inc.; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Crocs, Inc. in Kuala Lumpur seeks a Store Manager to lead our team and deliver exceptional customer experiences. Drive sales, coach staff, and maintain store standards across operations from stock to POS.

You will champion a welcoming, inclusive environment and empower colleagues to grow, while collaborating with global teams. Flexibility with shifts, including weekends and holidays, is essential.

Qualifications

• Minimum 5 years of total retail experience; store management preferred.
• Professional working proficiency in English; additional languages a plus.
• STPM / A Level / Diploma or above preferred.
• Able to operate a retail POS system and stock software.

Responsibilities

• Deliver outstanding service to consumers using the CHARM model.
• Lead the store team to exceed sales and service metrics.
• Apply analysis to identify opportunities and guide decisions.
• Oversee visual presentation, stock flow, replenishment, and standards.
• Foster an inclusive environment and internal growth.
• Ensure store deadlines are met with effective follow-up.

Skills

Leadership

Customer service

Communication

Analytical thinking

Shift flexibility

POS system

MS Office

Retail operations

Education

STPM / A Level / Diploma

Tools

POS system

MS Office

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.