Store Manager (F88 & One Utama)

Sephora; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A prominent beauty retailer in Kuala Lumpur is seeking a Store Manager to lead team performance and drive sales in a fast-paced environment. The ideal candidate has at least 18 months of experience in a retail setting, with strong leadership qualities. Responsibilities include managing daily operations, ensuring customer satisfaction, and meeting store targets. This is an excellent opportunity for those passionate about the beauty industry.

Benefits

Supportive leaders and teams

Investment in training and career development

Opportunities to innovate and grow

Qualifications

• Minimum 18 months’ work experience in a beauty/fashion retail environment.
• Minimum 12 months’ Store Management responsibility.

Responsibilities

• Meet or exceed store sales and profit targets.
• Manage all resources within the store to provide exceptional customer experiences.
• Drive continuous improvements in the store’s sales and productivity.

Skills

Intermediate selling experience

Comprehensive product knowledge

Advanced MS Office proficiency

Education

Minimum secondary school education, advanced diploma or degree preferred

Job description

Overview

Sephora Malaysia is looking to recruit a Store Manager to be based at F88, Kuala Lumpur and One Utama, Selangor.

Job Overview

Responsibilities and Duties

• Meet or exceed store sales and profit targets
• Manage all resources within the store to provide customers with a leading shopping experience
• Drive the proper execution of established policies, procedures, initiatives and directives
• Act as a Sephora Ambassador, consistently exhibit the Company Attitude and Values

Store Performance and Monitoring

• Take full ownership of the store and its commercial success
• Analyze relevant data to probe and challenge the status quo
• Address identified improvement areas
• Drive continuous improvements in the store’s sales, productivity and profitability
• Share best practices to drive the collective performance of all district stores
• Forecast sales and payroll with Country Manager and Head of Retail to drive store results
• Utilize client service reporting and observations to monitor service levels and remedy areas of opportunity
• Monitor daily, weekly, monthly sales results and communicate to staff and report to HQ
• Escalate issues to the District Manager or other Retail Back Office partners where needed

Self/Team Management: People Development

• Lead service by example
• Balance time between selling and leading team members on the sales floor
• Ensure there is always a manager in charge on duty (MIC) on the sales floor
• Schedule staff to properly serve customers, drive sales and execute tasks
• Manage recruitment and training of store team members
• Ensure HR policies and procedures are adhered to
• Create a high performance culture by setting clear expectations, analysing performance and giving appropriate and prompt feedback
• Work with the District Manager to identify and develop strong performers with potential for growth

Self/Team Management: Training

• Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge
• Coach and motivate individuals to maximise performance
• Complete all applicable training programs
• Apply learning on the job
• Seek coaching and learning opportunities to continually improve

Store Management – Merchandising

• Ensure all Visual Merchandising and In-Store Communication standards are consistently executed and maintained

Store Management – Operations

• Ensure the legal and financial integrity of the store
• Ensure proper in-store Sephora executions according to standards
• Manage all store operations systematically and efficiently
• Ensure merchandise deliveries are processed promptly and product is available to customers
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement loss prevention policies and maintain a safe environment
• Maintain a safe and productive shopping and working environment

Customer Service

• Be a role model for customer service and exceed customer expectations
• Drive a service and selling culture
• Monitor customer satisfaction and feedback systems to drive continuous service improvement

Qualifications and Education

• Minimum secondary school education, preferred advanced diploma or University degree
• Experience: Minimum 18 months’ work experience in a beauty/fashion retail environment; minimum 12 months’ Store Management responsibility
• Preferred skills: Intermediate selling experience; comprehensive product, retail and industry understanding; advanced MS Office proficiency

Key Relationships

• Customers, Peers, Supervisor, Team members
• Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services)
• Local administration (e.g. mall management)

Reporting line

The Store Manager will report to the Area Manager

Benefits

• The people: You will be surrounded by talented, supportive leaders and teams
• The learning: Sephora invests in training and career development
• The culture: Global reach with opportunities to innovate and grow

Equal Opportunity

Sephora is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to reasonable accommodation for applicants with disabilities. Sephora will consider qualified applicants with criminal histories in a manner consistent with applicable law.