Store Manager

MAP ACTIVE MALAYSIA SDN. BHD.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Johor Bahru is looking for a dedicated Store Manager to oversee operations at Aeon Tebrau City. The ideal candidate will have over 3 years of experience in a customer-facing sales environment, showcasing strong leadership and communication skills. Responsibilities include driving sales, managing store operations, and developing team capabilities. Candidates must be able to engage with customers effectively and demonstrate a commitment to achieving sales goals in a dynamic retail setting.

Qualifications

• Minimum 3 years of experience in a customer-facing sales setting.
• Confident engaging customers for an elevated experience.
• Strong cognitive and mathematical skills are essential.

Responsibilities

• Drive sales through execution of customer service standards.
• Manage store operations ensuring tasks are completed on time.
• Develop team skills through coaching and feedback.
• Ensure compliance with health and safety guidelines.

Skills

Leadership ability

Customer engagement

Sales motivation

Effective communication

Problem analysis

Job description

Overview

Foot Locker Malaysia are looking for a Store Manager based in Aeon Tebrau City, Johor Bahru.

Responsibilities

• Customer Service/Sales: Drives sales through 100% execution of the company’s Customer Service Standards and the Customer First Selling Behaviours program. Assists in ensuring all team members are trained and using the Customer First Selling Behaviours to deliver sales goals. Delivers sales goals according to the company standards and strategic plan. Creates a warm and friendly shopping environment. Uses selling techniques with each customer to maximize sales. Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.
• Store Operations: Prioritizes tasks and accomplishes them in a timely and accurate manner. Processes customer purchases quickly and accurately at the POS. Assists in recruiting and hiring the best candidates. Understands and can execute all Visual Merchandising programs 100% and on a timely basis. Ensures all team members have received Health & Safety training. Ensures weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per Health & Safety guidelines and documented. Maintains store appearance and standards by cleaning, vacuuming, and straightening merchandise; assists in backroom maintenance. Participates in receipt and placement of merchandise.
• Interpersonal Skills/People Development: Responsible for timely progress and completion of all training material and taking on additional responsibilities as learning and skills increase. Ensures training is provided consistently for all team members. Evaluates individual team members needs and adapts coaching style for their development. Leads by example, demonstrates ethical and trustworthy behavior. Communicates clearly with customers and team members, adapting style as needed. Motivates the team to maintain a positive and energized store atmosphere.
• Leadership: Coaches and provides feedback to develop team skills. Communicates openly, explains the WHY behind initiatives. Empowers others by delegating tasks and influencing them to achieve goals. Inspires willingness and enthusiasm. Promotes teamwork through collaborative relationships. Models professionalism and the company’s core values.

Requirements

• Demonstrated leadership ability in a similar position with at least 3 years of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products.
• Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labour regulations.
• Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 – 14 kilos.
• Ability to communicate with customers and other associates, in person or by phone or email.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• Initiates completion of tasks or activities without necessary supervision.

Application questions

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years of experience do you have as a store manager?
• What’s your expected monthly basic salary?
• Do you have experience in a sales role?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• How many years of retail management experience do you have?