Store Manager

Kens Avenue Sdn Bhd; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in the beauty sector is hiring a Store Manager in Penang. The ideal candidate will drive sales, oversee operations, and ensure a premier shopping experience. Responsibilities include managing stock inventory, collaborating with sales teams, and maintaining brand standards. Candidates should have 5-6 years of retail management experience and a passion for the beauty industry. Attractive salary with bonuses and opportunities for career advancement are offered.

Benefits

Competitive salary

Commission and performance-based bonuses

Employee discounts on products

Professional development opportunities

Qualifications

• 5-6 years of experience in retail management, preferably in the beauty or luxury industry.
• Proven track record of achieving sales targets.

Responsibilities

• Oversee sales and operations of the designated store.
• Drive sales and ensure an outstanding shopping experience.
• Collaborate with Sales and Operation Managers on strategies.
• Monitor store cleanliness and brand standards.

Skills

Leadership and team management skills

Communication and interpersonal skills

Customer service and sales abilities

Retail management software proficiency

Organizational and multitasking abilities

Education

Bachelor’s degree in Business Administration or Retail Management

Job description

As a Store Manager at Kens Apothecary, you will be responsible for overseeing the sales and operations of your designated store. Your primary focus will be on driving sales, ensuring an outstanding shopping experience for our customers, and maintaining brand standards. You will work closely with the Sales Manager and Operation Manager to implement strategies that align with the company's objectives.

KEY RESPONSIBILILITIES

Operation

• Serve as the primary contact for the designated store-related inquiries and issues.
• Address and resolve operational issues and challenges in a timely manner.
• Oversee sellable and non-sellable stock inventory, ensuring accuracy and timely order and return processes.
• Collaborate with Operation Manager to optimize stock availability based on sales trends and customer insight.
• Monitor store cleanliness to the highest standards as per guidelines.
• Work closely with the merchandising team to create visual appealing displays.
• Ensure that the store layout and presentation align with the brand image.
• Collaborate with the Operation Manager to implement operational best practices.
• Ensure compliance with brand standards and operational procedures.
• Collaborate with cross-functional teams to execute marketing and promotional activities.
• Actively assist and ensure smooth operation and execution of new product launches and marketing activations.
• Actively participate in workshops and store events, being present at all times.
• Approve roster management and oversee workforce allocation for optimal balance.
• Attend the monthly management meeting to highlight retail issues and contribute new ideas for future improvement.
• Collaborate with beauty advisors to collectively achieve and exceed store targets, taking ownership of the team's success.
• Provide feedback to individual beauty advisors and recognize exceptional performance.
• Collaborate with the team to implement customer retention strategies, such as loyalty program or exclusive offers for repeat customers.
• Actively contribute ideas to enhance customer satisfaction and loyalty.
• Communicate KPIs and store achievements to beauty advisors.
• Collaborate with Sales Manager and execute sales strategies set by Sales Manager to achieve and exceed sales targets.
• Communicate information on sales goals and targets to BAs on a continuous basis.
• Monitor and analyze store performance metrics and customer feedback, implementing corrective actions when necessary.
• Partner with the trainer for individual Beauty Advisor training and developing product knowledge and customer service skills.
• Ensure that the store provides a welcoming and customer-focused environment.
• Coach beauty advisors in a timely manner to enhance performance and achieve individual KPIs.

Reporting

• Collaborate with Sales Manager and Operation Manager to compile comprehensive reports that contribute to overall business analysis.
• Generate regular reports on sales, inventory levels, and customer feedback to provide insight into store operations and sales efforts.
• Ensure adherence to all sales and operational procedures, and submit all required reports in a timely manner.

REQUIREMENTS

Experience

• Minimum of 5-6 years of experience in retail management, preferably in the beauty or luxury industry.
• Proven track record of achieving sales targets and managing a successful retail team.

Education

• Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred but not required.

Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Exceptional customer service and sales abilities.
• Proficiency in retail management software and Microsoft Office Suite.
• Strong organizational and multitasking abilities.

Personal Attributes

• Passion for the beauty and luxury industry.
• High level of integrity and professionalism.
• Detail-oriented with a focus on quality.
• Ability to work flexible hours, including weekends and holidays.

Competitive salary, commission and performance-based bonuses

Employee discounts on products.

Opportunities for professional development and career advancement.