Store Experience Lead — Inspire Teams & Drive Results

COS; Malaysia; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading fashion retailer in Malaysia is seeking an Assistant Store Manager committed to creating exceptional customer experiences. You will lead a passionate team, manage store operations, and ensure a high level of service. Key qualifications include strong leadership skills, commercial awareness, and a customer-centric approach. This full-time role offers competitive benefits including a monthly bonus and exciting development opportunities within the company.

Benefits

Competitive Monthly Bonus of Up to 15%

Clothing Allowances

Annual Leave

Medical Leave

Development Opportunities

25% staff discount across H&M Group brands

Qualifications

• Proven track record in retail experience using customer feedback.
• Deep understanding of the retail landscape and business objectives.
• Experience leading teams in a fast-paced retail environment.
• Open to feedback for personal and professional growth.
• Strong engagement with customers and teams.
• Skilled in providing constructive feedback and fostering growth.
• Responsive to changing priorities in decision making.
• Strong understanding of operational standards and compliance.
• Willing to work varied hours including weekends and holidays.

Responsibilities

• Deliver top-notch customer service and styling advice.
• Analyze sales data to drive store performance.
• Lead and inspire a team to exceed operational standards.
• Oversee recruitment and training of new team members.
• Identify and support future talent development.
• Manage store compliance and merchandising operations.
• Act as a brand ambassador ensuring excellent customer experiences.

Skills

Customer-Centric Mindset

Commercial Awareness

Team Leadership

Excellent Communication

Coaching & Development

Adaptability & Flexibility

Operational Excellence

Job description

A leading fashion retailer in Malaysia is seeking an Assistant Store Manager committed to creating exceptional customer experiences. You will lead a passionate team, manage store operations, and ensure a high level of service. Key qualifications include strong leadership skills, commercial awareness, and a customer-centric approach. This full-time role offers competitive benefits including a monthly bonus and exciting development opportunities within the company.