Storage Technical Account Manager

IBM; Petaling Jaya; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading technology firm in Petaling Jaya is seeking a Storage Technical Account Manager to provide premium support for IBM Storage. The role requires strong technical skills in cloud-native platforms, effective communication, and the ability to collaborate with various stakeholders. Ideal candidates will have a degree and experience in technical support. This position offers a hybrid work arrangement.

Qualifications

• At least 2 years experience in remote technical support or service delivery.
• Ability to communicate technically.
• Experience in client interaction in Federal Accounts.

Responsibilities

• Act as technical focal point for clients' premium support.
• Provide remote troubleshooting and assist in problem resolution.
• Develop best practice articles and support utilities.

Skills

Technical support experience

Knowledge in Storage

Crisis management skills

Fluency in English

Education

Associate's Degree/College Diploma

Bachelor's Degree

Tools

Red Hat Certified Specialist in Containers and Kubernetes

Knowledge of Lenovo & Dell

Job description

When you join IBM, you join a culture of openness, collaboration, and trust. Join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.

Your role and responsibilities

In this role you will be a technical focal point and trusted advisor to clients who have purchased our premium support offerings for IBM Storage.

This role will require a high level of technical and communication skills. Establish credibility and build trust with IBM Premium clients. It requires analytical thinking and problem-solving skills to quickly identify client’s situation and expedite problem resolution by engaging the appropriate technical resource.

The TAM facilitates monthly meetings, provides reports, advice on best practice and makes recommend actions. He/she ensures all contractual deliverables are met.

The individual must be highly motivated with strong technical skill in cloud-native platforms and container orchestration as well as organizational skill. He/she must be self-driven and is willing to operate in constantly evolving environment.

The role provides high visibility within the support organization, requires cross team collaboration including Product, Sales, IBM Client Care team and Business Partners.

Additional Responsibilities:

• Provide remote troubleshooting and analysis assistance for usage and configuration questions
• Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
• Identify known defects and fixes to resolve problems
• Develops best practice articles and support utilities to improve support quality and productivity
• Respond to escalated customer calls, complaints, and queries
  The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

• At least 2 years experience working in the area of remote technical support, technical advisor or service delivery (Field).
• Knowledge in Storage, Networking and Server (Lenovo & Dell)
• Red Hat Certified Specialist in Containers and Kubernetes (DO180)
• Ability to communicate technically
• Experience in crisis management and client interaction in Federal Accounts
• Fluency in English - both verbal and written

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Storage Technical Account Manager

Job ID

70967

City / Township / Village

PETALING JAYA

State / Province

Selangor

Country

Malaysia

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Position type

Professional

Up to 20% or 1 day a week

Company

(0088) IBM Malaysia Sdn. Bhd.

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?