Staff Desktop Support Engineer

Dexcom; Penang; Vor Ort; MYR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits program

Global growth opportunities

Tuition reimbursement / in-house学习

Zusammenfassung

Dexcom Malaysia is seeking a Staff-level IT Desktop Support Engineer to shape endpoint strategy for Windows and end-user devices. The role focuses on aligning with global standards, delivering scalable solutions, and enabling productivity across the enterprise and manufacturing environments.

You will lead design and implementation of endpoint lifecycle management, drive modernization, and standardize packaging/deployment frameworks.

Qualifikationen

• Bachelor’s degree in CS/IT or equivalent with relevant certifications.
• 8–12 years of related experience required.
• MCSE or similar certification preferred.

Aufgaben

• Lead endpoint architecture and strategy for Windows and end-user devices.
• Serve as SME for Microsoft Intune, MECM, Autopilot, and modern device management solutions.
• Design, implement, and optimize endpoint lifecycle management (build standards, delivery, patching, compliance).
• Drive Windows 10/11 modernization, feature updates, and vulnerability remediation across environments.
• Maintain standardized application packaging and deployment frameworks with automation and reliability.
• Escalation point for complex endpoint, OS, and application issues requiring deep technical analysis.
• Partner with Cybersecurity, Infrastructure, and Manufacturing IT teams to meet security and compliance requirements.
• Evaluate, pilot, and introduce new endpoint technologies to improve UX, performance, and security.
• Define and enforce best practices, standards, and documentation for desktop engineering and support operations.
• Lead initiatives like OS migrations, device refresh programs, and global rollouts; mentor engineers.

Kenntnisse

Windows 10/11

Microsoft 365

Active Directory

Group Policy

Intune

MECM

PowerShell

Networking basics

MDM

Manufacturing environments

Ausbildung

Bachelor’s degree in Computer Science / Information Technology

MCSE or similar certification

Tools

Intune

MECM

PowerShell

Active Directory

Group Policy

Jobbeschreibung

Meet the team:

We’re the IT Desktop Support team at Dexcom Malaysia, the backbone of our IT operations, ensuring every employee stays connected and productive. We enable employees to stay productive through reliable, secure, and modern endpoint services. As a Staff-level engineer, you will play a pivotal role in shaping endpoint strategy, driving standardization, and delivering scalable solutions aligned with Dexcom’s global IT vision.

Where you come in:

• You will lead endpoint architecture and strategy for Windows and end-user devices, aligning local execution with global standards and roadmaps.
• You will serve as a technical subject matter expert (SME) for Microsoft Intune, MECM, Autopilot, and modern device management solutions.
• You will lead the design, implementation, and optimization of endpoint lifecycle management, including build standards, application delivery, patching, compliance, and decommissioning.
• You drive Windows 10/11 modernization, feature updates, and vulnerability remediation programs across enterprise and manufacturing environments.
• You will maintain standardized application packaging and deployment frameworks, ensuring automation, reliability, and scalability.
• You act as the highest-level escalation point for complex endpoint, OS, and application issues requiring deep technical analysis.
• You partner with Cybersecurity, Infrastructure, and Manufacturing IT teams to ensure endpoint solutions meet security, compliance, and operational requirements.
• You evaluate, pilot, and introduce new endpoint technologies to improve user experience, performance, and security.
• You define and enforce best practices, standards, and documentation for desktop engineering and support operations.
• You lead and contribute to large-scale initiatives such as OS migrations, device refresh programs, global rollouts, and tooling transformations.
• You mentor senior and junior engineers, providing technical guidance, design reviews, and coaching, and raising overall team capability.
• You influence stakeholders through clear communication, translating complex technical concepts into business-relevant outcomes.

What makes you successful:

• You have progressive experience supporting and engineering enterprise desktop and endpoint environments.
• You have deep expertise in Windows 10/11, Microsoft 365, Active Directory, Group Policy, and device security baselines.
• You have hands-on experience with Microsoft Intune and MECM for application deployment, OS servicing, compliance, and reporting.
• You have strong experience with PowerShell scripting and automation, driving efficiency and consistency at scale.
• You have solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint integration with enterprise infrastructure.
• You have experience working in manufacturing, regulated, or enterprise-scale environments.
• You have experience with endpoint and device management, including Active Directory, AD Connect, DNS, DHCP, and Mobile Device Management (MDM).
• You are a strategic thinker who balances technical depth with business impact.
• You have highly analytical, with strong problem-solving and root cause analysis skills.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience with relevant professional certifications (e.g., MCSE or similar) and a minimum of 8-12 years of related experience.

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