Staff Calibration Services and Support Engineer

National Instruments; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology leader is searching for a Calibration Services and Support Engineer in Bayan Lepas, Malaysia. The role involves ensuring accurate instrument calibration, leading global calibration projects, and maintaining collaboration with partners. With a requirement of over 3 years experience in metrology, candidates should be skilled in data analysis and possess knowledge of calibration tools. This position may involve occasional travel, highlighting the importance of strong customer communication and project management abilities.

Qualifications

• 3+ years of experience in metrology and data analysis.
• Understanding of calibration concepts for electrical and RF equipment.
• Availability to travel domestically and internationally.

Responsibilities

• Lead global projects for calibration support.
• Maintain communication with calibration partners.
• Conduct audits and evaluations of calibration partners.

Skills

Metrology data analysis

Statistical methods

Project management

Cross-functional leadership

Customer communication

Tools

Signal analyser

Ossciloscope

Network analyser

Calibration Executive Software

Job description

Staff Calibration Services and Support Engineer

Manufacturing Calibration Services is looking for a talented Calibration Engineer to be responsible for ensuring that the instruments and testing devices are correctly calibrated and provide accurate readings in accordance with standards and manage and support internal calibration laboratories activities and external calibration laboratories participating in the NI Certified Calibration Center (CCC) Program, and to partner with the global calibration organization to guarantee global calibration capabilities for NI Products. The position will require applicants to perform calibrations and produce technical reports both in the field and in the calibration laboratory. Applicants may be required to travel to the job site and interact directly with customers. Applicants for this position must have a solid understanding of the technical processes and tools involved in calibration, as well as scientific knowledge of statistics and math, as well as data analysis and presentation skills. The role also will work across internal functions and calibration partners to achieve operational and business goals, will provide equipment, training, and support to our global calibration partners.

In This Role, Your Responsibilities Will Be:

• Lead global projects and initiatives and support the calibration global organization to ensure customers will have the right calibration support through NI or NI calibration network
• Drives the execution of enabling calibration capabilities at partner locations, completing capabilities gap analysis, ordering equipment, and working with NI Services Centers to provide the necessary level of training and support.
• Maintain open and constant communication with calibration partners on software and processes updates, open issues, action items and performance
• Create, monitor and report calibration partner’s performance by collecting and evaluating monthly performance metrics and creating partner’s performance scorecards.
• Complete audits, evaluations, and risk assessments of calibration partners to ensure alignment with NI practices, expected level of quality, evaluation of technical competencies and compliance with NI agreement.
• Manage quality escalations related to calibration partners
• Provide training in calibration software and procedures
• Manage quality and technical escalations with calibration partners
• Continue improvement (CI) leader and constantly improves laboratory and/or quality activities
• Traveling to clients for on-site calibration.
• Performing routine equipment maintenance and troubleshooting equipment failures
• Keeping calibration equipment and supplies in good condition.
• Familiarize and maintain ISO/IEC 17025:2005 quality and technical management system
• Coordinate and performing On Site / In-lab calibration fulfilling to ISO/IEC norms.
• Documentation and Verification Calibration software/ procedures/ method.
• Maintaining records of Master Instruments list and traceable to International Standards.
• Technical competent in handling lab audit and compliance with ISO requirements.
• coordinate the training of technical staff and continuously improve activities
• To handle customer enquiries and solving customer's technical issues

Who You Are:

You are customer focused and obsessed with their success. You are self-driven and goal oriented. You acquire and provide input to make timely and well-informed decisions. You guide and lead others. You manage multiple tasks and projects and adjust quickly to unexpected situations or changes in priorities. You have a deep understanding of the technical and operational aspects of Calibration.

For This Role, You Will Need:

• 3+ years of experience in metrology with data analysis and statistical methods for data analysis; understanding of calibration and metrology concepts and methodologies for electrical and RF equipment
• first-hand experience with signal analyser, signal generator, oscilloscope, network analyser, modules modular instruments is preferred
• Experience in project management, and in leading cross‑functional initiatives
• Experience leading global teams, and working with outside vendors or service providers
• Experience in ISO/IEC 17025:2005 internal and external audit
• Clear written and verbal communication
• Availability to travel domestically and internationally (no more than 25% of the year)

Preferred Qualifications that Set You Apart:

• Experience in negotiating and managing contracts with vendors
• Experience with ISO/IEC 17025:2017 and ANSI/NCSL Z540.1-1994 calibration standards and requirements
• Experience with NI Calibration Executive Software