SSC Setup Lead — Business & Performance Manager (Bonus)

Talent Recruit; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Business & Performance Manager to establish performance metrics and enhance service delivery at a new Shared Services Centre in Kuala Lumpur. The ideal candidate will have a postgraduate diploma, a minimum of 5 years in performance management or analysis, and experience in SSC or BPO environments. The role includes developing KPIs, managing teams, and supporting operational projects.

Benefits

Base Salary

13th Month Bonus

Performance Bonus

Qualifications

• Minimum 5 years experience in controlling, performance management, or business analysis.
• SSC or BPO experience managing performance and reporting.
• Strong skills in data analysis, reporting, and process improvement.

Responsibilities

• Develop and monitor SSC KPIs and performance reports.
• Analyze variances and drive corrective actions to improve service delivery.
• Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
• Lead continuous improvement initiatives and process enhancements.
• Oversee team recruitment, training, and performance development.

Skills

Data analysis

Performance management

Process improvement

Leadership

Education

Postgraduate Diploma or equivalent

Tools

ERP systems (IFS preferred)

MS Office

Job description

A leading recruitment agency is seeking an experienced Business & Performance Manager to establish performance metrics and enhance service delivery at a new Shared Services Centre in Kuala Lumpur. The ideal candidate will have a postgraduate diploma, a minimum of 5 years in performance management or analysis, and experience in SSC or BPO environments. The role includes developing KPIs, managing teams, and supporting operational projects.