Sr. Specialist, Account Manager (Mandarin Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global service company in Kuala Lumpur is seeking a Sr. Specialist, Account Manager who is fluent in Mandarin. The role involves overseeing complex client accounts, ensuring customer satisfaction, and achieving sales quotas. Ideal candidates will have strong client management, negotiation skills, and the ability to analyze data for better service delivery. This is a full-time position offering opportunities for professional growth.

Qualifications

• Fluent in English and Mandarin.
• Experience in managing client accounts.

Responsibilities

• Oversee the management of complex client accounts.
• Develop processes to ensure favorable client relationships.
• Achieve revenue-based quotas.
• Evaluate customer needs and propose solutions.
• Manage external competitive pressures.

Skills

Client management

Sales negotiation

Data analysis

Relationship building

Job description

Job Title:

Sr. Specialist, Account Manager (Mandarin Speaker)

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals

• Evaluate our client's customer needs and propose potential solutions

• Be a single contact for our client's customer

• Use data to fix customer concerns/roadblocks prohibiting satisfaction

• Manage external competitive pressures and handle objections

• Work with multiple partners, building relationships with decision-makers at all levels

• Manage sales territory and achieving monthly quotas

• Negotiate in tough situations

• Identify risk and barriers to success; develop contingency plans

• Identify opportunities for additional product or service sales

• Use data to help influence buying/renewal process

• Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English, Mandarin

Time Type:

Full time

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