Sr. Service Engineer

Super Micro Computer Spain, S.L.; Kulai; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology company based in Malaysia is seeking a qualified individual for data center operations roles, focusing on server deployment, troubleshooting, and customer service. Candidates must have a related degree, strong hardware diagnostic skills, and experience with both Windows and Linux environments. This position offers opportunities to collaborate and develop training programs while working in diverse data center locations.

Qualifications

• Bachelor's degree in a computer-related field or equivalent professional experience.
• Hands-on experience with servers from various manufacturers.
• Strong hardware diagnostics skills, including experience with BIOS and UEFI.

Responsibilities

• Deploy and troubleshoot servers and networking equipment in data centers.
• Collaborate to develop service programs and train new engineers.
• Produce detailed reports on data center operations.

Skills

Server management

Hardware diagnostics

Technical communication

Project management

Time management

Customer service

Fluency in English

Education

Bachelor’s degree in a computer-related field

Tools

Supermicro

Nvidia

Windows

Linux

Job description

Essential Duties And Responsibilities

• Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
• Service and diagnose issues with replaceable components in various GPU systems.
• Resolve escalations promptly and provide Linux support when necessary.
• Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
• Travel to data centers to address customer issues and deliver hands‑on training.
• Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
• Manage time efficiently, work flexible hours, and travel between data center locations as required.
• Produce detailed reports and metrics on data center operations and performance.
• On‑call rotation during weekends & holidays (in the future).

Qualifications

• Bachelor’s degree in a computer‑related field or equivalent professional experience.
• Hands‑on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
• Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
• Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
• Proven break/fix and on‑site customer service experience.
• Strong technical communication skills for cross‑functional collaboration.
• Excellent written/verbal communication, project management, and time management skills.
• Ability to lift at least 50 lbs and stand for extended periods.
• Proficient in English - Fluent (spoken and written)