Senior Operations Manager

Medtronic; George Town; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global healthcare technology company in Penang is seeking an experienced professional to manage contract manufacturing operations. You will ensure quality, delivery, and cost performance while collaborating with cross-functional teams. The ideal candidate has a Bachelor's degree, fluency in English and Mandarin, and at least 7 years of relevant experience in the medical device industry. This role offers competitive pay and a flexible benefits package.

Benefits

Competitive salary

Flexible benefits package

Short-term incentive plan

Qualifications

• Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience.
• Experience in manufacturing and/or manufacturing support functions.
• Demonstrated knowledge of Medical Device Industry standards.

Responsibilities

• Become the subject matter expert for assigned contract manufacturers.
• Utilize knowledge of Medtronic’s networked organization to address issues.
• Manage & drive Run the Business activities to achieve quality, delivery, and cost performance.

Skills

Fluent in English

Fluent in Mandarin

Strong communication skills

Critical thinking

Project management

Education

Bachelor’s degree

Tools

Lean Sigma

Six Sigma

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Primary responsibility is to become the subject matter expert for assigned contract manufacturers.
• Utilize knowledge of Medtronic’s networked organization to ensure the proper resources are engaged to address issues raised by assigned contract manufacturers.
• Work with the Supply Chain organization and contract manufacturer to prioritize production schedules based on Medtronic needs.
• Setup and maintain Operational Reviews with assigned contract manufacturers.
• Manage & drive Run the Business activities with contract manufacturing sites to achieve Quality, Delivery, and Cost performance expectations.
• Coordinate the establishment and tracking of key metrics at the contract manufacturer (Quality, Delivery & Cost).
• Conduct capacity planning with contract manufacturers.
• Provide manufacturing/operations direction for implementation of sourcing & distribution strategies.
• Identify and coordinate process improvement projects that have measurable impact on manufacturing quality, cost, and operational efficiency.
• Makes recommendations on capital expenditures.
• Document contract manufacturers’ cost savings ideas for implementation by Medtronic.
• Assess contract manufacturer’s current state of operations and develop appropriate improvement plans aligned with MPS processes.
• Management Skills: Management of Financial and Material Resources, Critical Thinking, Project Management, Management of Personnel Resources, Collaboration and Productivity Software, Effective Communication Skills.
• Functional Skills: Machining and Manufacturing Technologies, Proficient computer skills, Data Science and Analysis, Lean Manufacturing and Continuous Improvement, Managing Quality.
• Performs duties in compliance with environmental, health and safety related site rules, policies or government regulations.
• All other duties as assigned.
• Travel requirement: 25-30%

Qualifications

Must Have: Minimum Requirements

• Fluent in English and Mandarin
• Willing to work half time evening hours for meetings with US coworkers
• Bachelor’s degree required
• Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience
• Experience in manufacturing and/or manufacturing support functions
• Strong communication and presentation skills
• Demonstrated working knowledge of Medical Device Industry standards
• Application experience with Lean Sigma, Six Sigma
• Program management experience
• Supplier performance management experience
• Virtual and matrix management

Nice to Have

• Other Asian language fluency
• 10+ years medical device manufacturing experience or contract manufacturing management
• Experience with project and cost center budgets
• Global Collaboration and Engagement experience
• Certified Six Sigma Black Belt
• Excellent x-functional leadership, cross-geography & interpersonal skills
• High customer focus and understanding of customer needs
• Solid Financials Skills
• Excellent analytical and problem-solving skills
• Excellent written and oral communication skills and the ability to interact with all levels of employees
• Technically competent and able to provide clear direction to engineers and technicians

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).