Senior Executive & Personal Financial Services Priority Banking (Operations & Customer Service)

Hong Leong Bank Berhad; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking candidates for customer service roles dedicated to High Net Worth Clients. Applicants should hold a minimum Diploma in business studies and have at least 2 years of customer service experience. This role involves processing transactions and supporting Relationship Managers. The bank embraces a culture of diversity and inclusion while striving for excellence in customer satisfaction.

Qualifications

• Malaysian citizen.
• Minimum 2 years of customer service experience.
• Experience in financial institutions preferred.

Responsibilities

• Provide exemplary customer service to High Net Worth Clients.
• Process transactions accurately and timely.
• Support Relationship Managers in building business rapport.

Skills

Customer service

Cash handling

Transaction processing

Education

Diploma in business-related studies

Job description

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities

• Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product;
• To support the Relationship Managers & Area Managers in building business rapport with priority banking customers

Job Requirements

• Malaysian citizen
• Candidate must possess a minimum Diploma in any business related studies
• Candidate must possess at least 2 years of working experience in customer service
• Possess cash handling and transaction processing experience
• Related working experience in Financial Institution will be an added advantage

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.