Sports Advisor Part Time-Decathlon Connect Aeon Cheras

Decathlon Malaysia; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Part time

Job summary

Decathlon Malaysia, le plus grand détaillant de sport au monde, recherche un conseiller sportif pour son nouveau magasin Connect à Aeon Cheras. Ce rôle engage les passionnés de sport dans une expérience client exceptionnelle, promouvant une culture d'innovation et de satisfaction client. Les candidats doivent être axés sur le client et désireux d'évoluer dans un environnement dynamique.

Qualifications

• Passion pour le sport et le service client.
• Capacité à travailler en équipe et à promouvoir l'innovation.
• Expérience dans la vente ou la satisfaction client est un plus.

Responsibilities

• Accueillir les clients et assurer leur satisfaction.
• Éduquer les clients sur les offres de produits.
• Gérer le développement personnel et participer à la formation des membres de l'équipe.

Skills

Customer Satisfaction

Communication

Problem Solving

Education

Student or equivalent

Job description

The World's Largest Sports Retailer is recruiting passionate sports people to join our Decathlon Connect Team at Aeon Cheras, opening soon!

Decathlon Connect Aeon Cheras is our new concept store launching soon.

While our current mega stores offer a full retail sports experience, our Connect stores will provide a complete range of products and services with a more personalized approach to meet all your sports needs. Although the store is smaller, our commitment remains the same, and your satisfaction is our priority.

We believe people are at the heart of our business, innovation is endless, and the freedom to decide and act is vital in building a strong workforce.

Game changers and sports enthusiasts, our doors are wide open for you!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE?

A STUDENT?

OR A SECOND JOB WITH FLEXIBLE HOURS?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor, your role is to ensure all customers leave our stores satisfied. From a friendly welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in teammate development so those who want to build careers within the business can flourish. Whether you're a student seeking a part-time role or someone looking for a career change, Decathlon caters to all.

Responsibilities:

1. To Customers

• Welcome customers professionally.
• Ensure customer satisfaction and find suitable solutions for issues (returns, complaints, checkout, etc.).
• Educate customers on omni-channel brand offerings and product range.
• Know the technical features and benefits of Decathlon products to recommend appropriate products and services.
• Build a network of customers both in-store and online to establish personal relationships.
• Pass on sports passion and help customers discover new sports.
• Encourage subscription/registration for loyalty programs to improve customer information.
• Participate in sports-related community events nearby the store.

2. To Decathlon Malaysia

• Align with the department's goals and work with the team to achieve them.
• Promote innovation and sports experiences in-store.
• Boost sales using resources and commercial tools.
• Arrange store layout according to guidelines.
• Create high-quality store layouts based on Customer Satisfaction principles.
• Maintain attractive store presentation.
• Ensure stock accuracy and availability using the replenishment system.
• Raise awareness about Decathlon Connect among stakeholders.

3. For Safety of People and Goods

• Enforce safety and security standards.
• Implement fire safety and evacuation procedures.
• Follow security procedures to prevent shrinkage.
• Observe product safety policies.

4. Development and Skills Improvement

• Manage personal development and training plans.
• Participate in training and develop training skills.
• Help teammates improve skills under leadership guidance.