Sports Advisor Full Time – Decathlon Klippa Batu Kawan-All Sports

Decathlon Malaysia; Simpang Empat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retail company in Malaysia is looking for a Sports Advisor (Sales) to enhance customer satisfaction at their Batu Kawan store. The ideal candidate should possess strong communication skills in English and Bahasa Malaysia, with a customer-centric mindset. Responsibilities include welcoming customers, managing their needs, and educating them on products. The position is suitable for fresh graduates and experienced candidates alike and requires adaptability in a fast-paced retail environment.

Qualifications

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential.
• Fresh graduates to experienced candidates are encouraged to apply.
• Responsible, self-motivated, and adaptable.

Responsibilities

• Welcome customers in a professional manner.
• Ensure satisfaction of every customer.
• Educate customers on product offerings.
• Develop customer networks in-store and online.

Skills

Communication skills

Customer-centric service

Adaptability in fast-paced environments

Team collaboration

Digital savviness

Education

Bachelor's Degree/Diploma

Job description

Mission

The Worlds Largest Sports Retailer is recruiting passionate sports people at our new Decathlon Store in Batu Kawan.

Would you like to build a smashing career in retail around sports?

Game changers and sports enthusiasts, our doors are wide open for you!

Klippa Shopping Centre – Decathlon Batu Kawan

• The hub of the growing Batu Kawan township
• A retail-anchored meeting destination

As a Sports Advisor (Sales), your role is to ensure all customers leave our store satisfied. From a friendly welcome through to a quick payment process, you will always deliver a 5‑star shopping experience. Decathlon heavily invests in the development of teammates so those who want to build careers within the business can flourish.

Responsibilities

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for returns, complaints, checkout, etc.
• Educate customers on omni‑channel brand offerings and the complete range of products.
• Know the technical features of Decathlon products and user benefits to offer the right products and services.
• Develop the customer network both in‑store and online, establish personal relationships.
• Pass on sports passion and help customers discover new sports.
• Encourage subscription/registration of loyalty cards to customers.
• Participate in sports‑related community events within the neighbourhood.
• Show knowledge of the department’s ambitions and take action with the team to achieve it.
• Promote innovation and sports experience in store.
• Boost Decathlon Malaysia’s sales using resources and commercial tools.
• Create store layout in accordance with implantation principles and guidelines.
• Produce high‑quality implantation based on the Satisfied Customer Family (FCS).
• Maintain layout with good facing to satisfy customers.
• Ensure stock accuracy and availability using the automatic replenishment system.
• Raise awareness about Decathlon Connect among stakeholders.
• Maintain safety of people and goods, enforce basic safety and security standards.
• Apply and enforce all security procedures regarding people, goods and cash, play an active role in combating shrinkage.
• Observe product safety policy (standardised adjustments and traceability of sensitive products, use‑by dates, etc.).
• Know and manage personal development and training plans, participate in training, develop training skills and become a trainer.

Profile

What We Are Looking For

• Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
• Minimum qualifications: Bachelor’s Degree/Diploma is required.
• Fresh graduates to experienced candidates are encouraged to apply.
• Customer‑centric with a strong sense of service.
• Willingness to help others, both teammates and customers.
• Responsible, self‑motivated and adaptable in a fast‑paced, agile environment.
• Human‑First with high demand and communication skills.
• Able to play as part of the team during the busiest times (weekends and holidays).
• Digitally savvy.