Sports Advisor Full Time – Decathlon Klippa Batu Kawan-All Sports

Decathlon Malaysia; Batu Kawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retailer in Batu Kawan is looking for a passionate Sports Advisor to ensure excellent customer service. Your responsibilities will include welcoming customers, addressing their needs, and promoting Decathlon products. Ideal candidates will have a passion for sports and a commitment to customer satisfaction. Join a dynamic team that supports personal development and community engagement.

Qualifications

• Passion for sports and customer service.
• Ability to manage customer relationships effectively.
• Eagerness to learn about various sports and products.

Responsibilities

• Welcome customers professionally.
• Ensure customer satisfaction and resolve issues.
• Promote Decathlon products and services.
• Participate in community sports events.

Skills

Customer service orientation

Knowledge of Decathlon products

Communication skills

Ability to educate customers

Job description

The Worlds Largest Sports Retailer is recruiting passionate sports people-At Our New Decathlon Store in Batu Kawan!

Would you like to build a smashing career in Retail around Sports?

Game changers and sports enthusiasts, our doors are wide open for you!

Klippa Shopping Centre - Decathlon Batu Kawan

The hub of the growing Batu Kawan township is a retail-anchored meeting destination.

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities

To Customers

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.).
• Educate customers on omni-channel brand offerings for the complete range of interested products.
• Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range.
• Develop the network of customers both in store and online, to know them better and establish a personal relationship.
• Pass on sports passion and help customers discover new sports.
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers.
• Participate in sports-related community events within the neighbourhood of the store.

To Decathlon Malaysia

• Know the ambition of the department and take action with the team to achieve it.
• Promote innovation and sports experience in store.
• Boost Decathlon Malaysia best sales by using resources and commercial tools.
• Prepare the layout in store in accordance with implantation principles and guidelines.
• Produce high-quality implantation based on Satisfied Customer Family (FCS).
• Maintain the layout with proper facing to satisfy customers.
• Ensure stock accuracy and availability using the automatic replenishment system.
• Raise awareness about Decathlon Connect to all stakeholders.

For Safety of People and Goods

• Enforce basic safety and security standards in the departments.
• Know and enforce preventive and operating guidelines regarding fire safety and evacuation procedures.
• Apply and enforce all security procedures (regarding people, goods and cash) and actively combat shrinkage.
• Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates, etc.).

Development and Complementary Skills

• Know and manage the personal development plan and training plan.
• Participate in training, develop training skills and become a trainer.
• Improve the skills of teammates with the leader.