Sports Advisor Full Time (Decathlon KLGCC Mall)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retailer is seeking a Sports Advisor at their new location in Kuala Lumpur. This role focuses on providing a 5-star customer experience through excellent service and product knowledge. Candidates should possess strong communication skills in English and Bahasa Malaysia, along with a Bachelor's Degree or Diploma. Join a dynamic team in a vibrant retail environment that promotes sports and customer engagement.

Qualifications

• Strong communication skills in English and Bahasa Malaysia; other languages are a plus.
• Open to fresh graduates and experienced candidates.
• Customer-centric with a high level of service orientation.

Responsibilities

• Welcome customers professionally and ensure their satisfaction through appropriate solutions.
• Know the technical features of Decathlon products to offer suitable recommendations.
• Promote innovation and sports experiences in-store.

Skills

Customer Service

Business Acumen

Critical Thinking

Teamwork

Education

Bachelor's Degree or Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting Passionate Sports People to Join Our Team at Decathlon KLGCC Mall, Kuala Lumpur which is Opening Soon!

About Decathlon KLGCC Mall, KL

Situated within the prestigious KLGCC Resort in Kuala Lumpur, KLGCC Mall offers a unique workplace environment surrounded by an award-winning golf course and adjacent to the Sime Darby Convention Centre.

Join us and be part of a destination that blends lifestyle, prestige, and opportunity.

Are You Passionate About Sports and Customer Service? Looking for a Full-Time Retail Career?

If you are ready to live an experience of a lifetime, this could be the perfect role for you!

Role: Sports Advisor (Sales)

Your role is to ensure all customers leave our stores satisfied. From a friendly welcome to a quick and easy payment process, you will always deliver a 5-star shopping experience. Decathlon invests heavily in teammate development for career growth within the business.

Responsibilities

• Welcome customers professionally and ensure their satisfaction through appropriate solutions (returns, complaints, checkout, etc.)
• Know the technical features and user benefits of Decathlon products to offer suitable recommendations
• Develop customer relationships both in-store and online
• Pass on sports passion and help customers discover new sports
• Encourage loyalty card registration to enhance customer information
• Align with departmental ambitions and work with the team to achieve goals
• Promote innovation and sports experiences in-store
• Utilize resources and commercial tools to boost sales
• Arrange store layout according to guidelines and ensure high-quality implementation
• Maintain store layout and stock accuracy using the replenishment system
• Enforce safety standards and fire safety procedures
• Participate in training and develop skills to become a trainer

Profile and Requirements

• Strong communication skills in English and Bahasa Malaysia; other languages are a plus
• Bachelor's Degree or Diploma required
• Open to fresh graduates and experienced candidates
• Customer-centric with a high level of service orientation
• Willing to help others and adaptable to a fast-paced environment
• Responsible, self-motivated, and human-first attitude
• Team player available during weekends and holidays
• Digitally savvy

Skills

• Customer Service
• Business Acumen
• Critical Thinking
• Teamwork