Sports Advisor Full Time- Decathlon Connect Plaza Arkadia

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading sports retailer is seeking a Sports Advisor to join the Decathlon Connect Team in Kuala Lumpur. This role involves delivering exceptional customer service, understanding product features, and engaging with both in-store and online customers. Ideal candidates will be passionate about sports and ready to promote a unique retail experience while developing their skills in a dynamic environment.

Qualifications

• Passionate about sports and customer-focused.
• Ability to educate customers on product features.
• Commitment to customer satisfaction and problem-solving.

Responsibilities

• Welcome customers and ensure their satisfaction.
• Educate on Decathlon's range of products.
• Participate in community sports events and improve customer relationships.

Skills

Customer Service

Communication

Sales Skills

Job description

The World's Largest Sports Retailer is recruiting passionate sports people to Join our Decathlon Connect Team at Plaza Arkadia,Desa Parkcity KL which is Opening Soon!

Decathlon Connect Plaza Arkadia is our new concept store launching.

Where as much as our current mega stores offers you a full retail sports experience, our Connect stores will offer full product and services range with a more personalized offer to adapt to all your sports needs. Though the store is smaller in size but our commitment remains the same and your delightment is our priority.

We believe people are at the heart of our business, we believe innovation is endless and we believe freedom to decide and act is vital in building a strong workforce.

Game changers and sports enthusiasts, our doors are wide open for you!

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN **EXPERIENCE OF A LIFETIME** THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor(Sales), (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles.

Responsibilities:

1. To Customers

• Welcome customers in a professional manner.
• Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
• To educate customers on omni-channel brand offerings for complete range of interested products
• To know the technical features of Decathlon products and user benefits to offer customers appropriate products and services, regardless of whether they are in range
• Develop the network of customers both in store and online, to know them better and establish a personal relationship
• Pass on sports passion and help customers discover new sports
• Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers
• To participate in sports related community events within the neighbourhood of the store

2. To Decathlon Malaysia

• To know the ambition of the department and take action with the team to achieve it
• Promote innovation and sports experience in store
• Boost Decathlon Malaysia best sales by using resources and commercial tools
• To put together the layout in store in accordance with implantation principles and guideline
• Produce high-quality implantation based on Satisfied Customer Family (FCS)
• Maintain the layout with good facing to make customers satisfied
• To make sure that stock is accurate and available by using the automatic replenishment system
• To bring awareness about Decathlon Connect to all stakeholders

3. For Safety of People and Goods

• Enforce basic safety and security standards in the departments.
• To know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures
• Apply and enforce all the security procedures (regarding people, goods and cash) and play an active role in combating shrinkage
• Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates etc.)

4. Development and Complementary Skills

• Know and manage the personal development plan and training plan
• Participate in training, develop the training skills and become a trainer
• Improve skills of the teammates with the leader