Specialist, U Mobile Centre

U Mobile Sdn Bhd; Penang; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading telecommunications provider in Malaysia is seeking a Specialist for its U Mobile Centre. The role involves supporting daily store operations, supervising a sales team, and ensuring excellent customer service. Ideal candidates should have a diploma, 1-3 years of relevant retail or customer service experience, and strong sales performance skills. The position offers an engaging work environment with various employee benefits including comprehensive healthcare and flexible working hours.

Benefits

Comprehensive medical benefits

Flexible working hours

Employee discounts

Child parental care leave

Qualifications

• 1-3 years of relevant experience in retail sales or customer service.
• Proven ability to assist in achieving sales targets.
• Strong customer service skills.

Responsibilities

• Assist the Store Manager in overseeing daily operations.
• Drive sales performance to meet targets.
• Supervise and train Sales Associates.
• Manage inventory and store cleanliness.
• Address customer inquiries promptly.

Skills

Sales performance

Customer service

Team supervision

Cash management

Communication skills

Education

Diploma or equivalent experience

Tools

Point-of-sale systems

Job description

Specialist, U Mobile Centre

For registered candidates, please login to apply.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team‑Oriented & Fun‑Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award‑winning organization! #UnbeatableCareerAwaits

Top Reasons To Join Us!

• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross‑Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day‑To‑Day Activities

Sales & Performance Support

• Assist the Store Manager in overseeing daily store operations and achieving sales targets.
• Handle cash management and daily sales reconciliation.
• Drive individual and team sales performance to meet and exceed targets.
• Monitor key performance indicators (KPIs) and provide feedback to the team to ensure targets are met.

Team Supervision & Development

• Supervise and train Sales Associates/Agents, ensuring adherence to sales processes and customer service standards.
• Lead the team effectively during assigned shifts.
• Provide constructive feedback and coaching to team members to improve their performance and skill sets.
• Assist in the onboarding of new sales associates.

Customer Service & Operations

• Manage inventory, product displays, and store cleanliness.
• Address customer inquiries and resolve issues promptly and professionally.
• Ensure excellent customer service is consistently provided to all customers.
• Oversee visual merchandising standards to ensure an appealing store environment.
• Implement company policies and procedures during shifts.

Administrative & Reporting

• Assist in preparing daily, weekly, and monthly sales reports as required.
• Ensure accurate data entry for all sales and customer transactions.

About You

Candidate must possess at least a Diploma or equivalent experience in retail or customer service.

• At least 1‑3 years of relevant working experience in a retail sales or customer service role, with some supervisory experience preferred.
• Proven ability to assist in achieving sales targets.
• Strong customer service skills with an ability to resolve customer inquiries effectively.
• Good verbal and written communication skills.
• Ability to work effectively within a team environment.
• Proficiency in using point‑of‑sales systems and basic computer applications.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Ability to work in shifts, including weekends and public holidays.

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What’s Next

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.