Specialist, U Mobile Centre

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Specialist for the U Mobile Centre in Kuala Lumpur. This role involves overseeing daily store operations, driving sales performance, and ensuring high standards of customer service. The ideal candidate has 1-3 years of retail or customer service experience and possesses strong communication skills. Competitive benefits and a dynamic work environment await the right talent.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours

Staff Line & Device Subsidy

Child Parental Care Leave

Employee discounts for selected F&B Brands

Qualifications

• 1-3 years of relevant working experience in a retail sales or customer service role.
• Proven ability to assist in achieving sales targets.
• Ability to work effectively within a team environment.

Responsibilities

• Assist the Store Manager in achieving sales targets.
• Supervise and train Sales Associates to ensure sales processes are followed.
• Manage inventory and ensure excellent customer service.

Skills

Customer service skills

Sales performance

Communication skills

Teamwork

Education

Diploma or equivalent experience in retail or customer service

Tools

Point-of-sales systems

Basic computer applications

Job description

Specialist, U Mobile Centre

For registered candidates, please login to apply.

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Sales & Performance Support:

• Assist the Store Manager in overseeing daily store operations and achieving sales targets.
• Handle cash management and daily sales reconciliation.
• Drive individual and team sales performance to meet and exceed targets.
• Monitor key performance indicators (KPIs) and provide feedback to the team to ensure targets are met.

Team Supervision & Development:

• Supervise and train Sales Associates/Agents, ensuring adherence to sales processes and customer service standards.
• Lead the team effectively during assigned shifts.
• Provide constructive feedback and coaching to team members to improve their performance and skill sets.
• Assist in the onboarding of new sales associates.

Customer Service & Operations:

• Manage inventory, product displays, and store cleanliness.
• Address customer inquiries and resolve issues promptly and professionally.
• Ensure excellent customer service is consistently provided to all customers.
• Oversee visual merchandising standards to ensure an appealing store environment.
• Implement company policies and procedures during shifts.

Administrative & Reporting:

• Assist in preparing daily, weekly, and monthly sales reports as required.
• Ensure accurate data entry for all sales and customer transactions.

About You

• Candidate must possess at least a Diploma or equivalent experience in retail or customer service.
• At least 1-3 years of relevant working experience in a retail sales or customer service role, with some supervisory experience preferred.
• Proven ability to assist in achieving sales targets.
• Strong customer service skills with an ability to resolve customer inquiries effectively.
• Good verbal and written communication skills.
• Ability to work effectively within a team environment.
• Proficiency in using point-of-sales systems and basic computer applications.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to work in shifts, including weekends and public holidays.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.