Specialist, U Mobile Centre

U Mobile Sdn Bhd; Bintulu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Specialist for their U Mobile Centre to assist in daily operations and achieve sales targets. The ideal candidate will have a diploma and 1-3 years of experience in retail or customer service, strong customer service skills, and the ability to work effectively within a team. This role offers comprehensive benefits and flexible working hours.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Employee discounts for selected brands

Qualifications

• 1-3 years of relevant working experience in a retail sales or customer service role.
• Proven ability to assist in achieving sales targets.
• Strong customer service skills to resolve inquiries effectively.
• Ability to work effectively within a team environment.

Responsibilities

• Assist Store Manager in daily operations and achieving sales targets.
• Handle cash management and daily sales reconciliation.
• Drive individual and team sales performance.
• Monitor key performance indicators and provide feedback.
• Supervise and train Sales Associates.
• Manage inventory and ensure store cleanliness.
• Address customer inquiries and ensure excellent service.
• Prepare daily, weekly, and monthly sales reports.

Skills

Customer service skills

Sales performance

Team supervision

Cash management

Communication skills

Problem-solving skills

Ability to work in fast-paced environment

Education

Diploma or equivalent experience in retail or customer service

Job description

Specialist, U Mobile Centre

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Sales & Performance Support

• Assist the Store Manager in overseeing daily store operations and achieving sales targets.
• Handle cash management and daily sales reconciliation.
• Drive individual and team sales performance to meet and exceed targets.
• Monitor key performance indicators (KPIs) and provide feedback to the team to ensure targets are met.

Team Supervision & Development

• Supervise and train Sales Associates/Agents, ensuring adherence to sales processes and customer service standards.
• Lead the team effectively during assigned shifts.
• Provide constructive feedback and coaching to team members to improve their performance and skill sets.
• Assist in the onboarding of new sales associates.

Customer Service & Operations

• Manage inventory, product displays, and store cleanliness.
• Address customer inquiries and resolve issues promptly and professionally.
• Ensure excellent customer service is consistently provided to all customers.
• Oversee visual merchandising standards to ensure an appealing store environment.
• Implement company policies and procedures during shifts.

Administrative & Reporting

• Assist in preparing daily, weekly, and monthly sales reports as required.
• Ensure accurate data entry for all sales and customer transactions.

About You

• Candidate must possess at least a Diploma or equivalent experience in retail or customer service.
• At least 1-3 years of relevant working experience in a retail sales or customer service role, with some supervisory experience preferred.
• Proven ability to assist in achieving sales targets.
• Strong customer service skills with an ability to resolve customer inquiries effectively.
• Good verbal and written communication skills.
• Ability to work effectively within a team environment.
• Proficiency in using point-of-sales systems and basic computer applications.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to work in shifts, including weekends and public holidays.

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.